Zdravo,
Nedavno sam postao svjestan UKGC -ovih dokumenata o poštenim i transparentnim uslovima i praksi u kojima se navodi čega se korisnici licence moraju pridržavati. U nastavku se navodi da korisnik licence ne može "zaplijeniti cijela ili dio sredstava u saldu depozita potrošača ili na drugi način od njih oduzeti bilo koji iznos na osnovu toga što potrošač nije ispoštovao bilo koje zahtjeve za provjeru identiteta i/ili starosti koje je postavio operater (uključujući, ali ne ograničavajući se na, zahtjev za dostavljanje posebnih dokumenata ili informacija) "gdje stanje depozita znači" Ukupna sredstva na računu koji pripada igraču (osim bonus stanja/ ograničena sredstva) i uvijek uključuje (... ) sve dobitke od opklada napravljenih uz depozit. " Nadalje, vodič kaže: "Od igrača se ne smije tražiti informacija u trenutku kada zatraže povlačenje sa svog računa ako je operater razumno mogao zatražiti te podatke ranije."
Pa ipak, ima mnogo pritužbi od casina s licencom UKGC -a koji upućuju zahtjeve koji nisu u skladu s ovim. Četiri primjera ispod:
https://casino.guru/casino-planet-player-s-experiencing-difficbilities-withdrawing-1
https://casino.guru/slotjerry-casino-player-is-experiencing-issues-with
https://casino.guru/casino-lab-player-s-questioning-verification-process
https://casino.guru/win-windsor-casino-player-s-struggling-to-complete
Grešim li što mislim da se radi o kršenju licence? Nadalje, odnosi li se to samo na identifikacijski dokument/dokaz o adresi, ili SoF/SoW također nije legitiman razlog za sprječavanje povlačenja ako je to moglo biti zatraženo ranije?
Hi,
I recently became aware of UKGC's Fair and Transparent Terms and Practices document where they list what the licensees must comply with. Hereunder, it states the licensee cannot "confiscate all or part of the funds in a consumer’s Deposit Balance, or otherwise deduct any amount therefrom on the basis that the consumer has failed to comply with any identity and/or age verification requirements set by the operator (including, but not limited to, a request to provide specific documents or information)" where deposit balance means "The total funds in an account belonging to the player (other than the bonus balance/ restricted funds) and always includes (...) all winnings from wagers made with the deposit." And furthermore, the guide says "Players must not be asked for information at the point they request a withdrawal from their account if the operator could reasonably have asked for this information at an earlier time."
And yet, there's plenty of complaints from UKGC licensed casinos that reference requests that are not in line with this. Four examples below:
https://casino.guru/casino-planet-player-s-experiencing-difficulties-withdrawing-1
https://casino.guru/slotjerry-casino-player-is-experiencing-issues-with
https://casino.guru/casino-lab-player-s-questioning-verification-process
https://casino.guru/win-windsor-casino-player-s-struggling-to-complete
Am I wrong to think that these are breaches of the licence? Furthermore, does this just apply to ID/proof of address, or is SoF/SoW also not a legitimate reason to prevent a withdrawal if it could have been requested before?
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