Zdravo. Dakle, da biste odgovorili na vaše pitanje, ako je vaš bonus prekinut, mora ga provajder ručno provjeriti, jer je vjerovatno nešto neočekivano.
Gamomat je jedan od rijetkih provajdera koji može sačuvati vaš bonus spin i možete ga igrati kasnije - tako da kada dođete u kazino i otvorite svoju igru za nekoliko sati nakon što je pogodite, ući ćete u bonus - malo provajdera ima ovo karakteristika. Ali u vašem slučaju, vjerovatno ima neku grešku i treba je provjeriti.
Da bismo to razumeli malo dublje - svaki spin ima jedinstveni broj i samo provajder može da proveri šta se desilo, zato kazino mora da prosledi problem Gamomatu. Mislim da im neće biti problem da ti vrate bonus.
Obavijestite nas o novostima ili bilo kakvim drugim pitanjima 🙂
Hello. So to answer your question, if your bonus got interrupted, its has to be checked by provider manually, because its probably something unexpected.
Gamomat is one of the few providers that can save your bonus spin and you can play it later - so when you come to casino and open your game in few hours of hitting it, you will get in to the bonus - not much providers has this feature. But in your case, it probably has some error and need to be checked.
To understand it little more deep - every spin has unique number and only provider can check what happend, thats why casino have to forward problem to Gamomat. I think that it wont be problem for them to give you back your bonus.
Let us know with updates or any other questions 🙂
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