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The casino does not want to pay me because it says that I have multiple accounts, and it is just that my girlfriend has also played from my computer, I understand that they do not pay me the 7852 because the profit is limited to 100, but they do not pay me anything

El casino no me quiere pagar porque dice que tengo multiples cuentas, y solo es que mi novia tambien ha jugado desde mi ordenador, entiendo que no me paguen los 7852 porque esta limitada a 100 la ganancia, pero no me pagan nada

Dear Alex,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked carefully the T&Cs and this is what I found https://www.funclubcasino.com/rules/?set_lang=en_GB:

"Unless earlier direction is expressly given by Casino management, welcome bonuses are restricted to one promotion per Player, per family, per address, per computer."

"In case a Player redeems a no-deposit promotional offer that he or she is not entitled to, any winnings generated from that promotion will be voided."

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, your family member has an active account from the same IP address. This has been recognized by the casino as breaching T&Cs and your active balance was confiscated. Unfortunately, there is not much I can do for you in this case. If there is any additional info you would like to share with me, please do not hesitate to contact me, otherwise I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Alex,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.