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I won 30 thousand dollars.played it down to 15 thousand dollars decided to withdrawal an done everything the proper way.now casino is not paying any of the money I won righteously I wish to take legal action please help URGENTLY

Dear Waru,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Were your winnings accumulated with or without an active bonus, please?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

My account was fully verified and I done everything the right way as I am aware of the stuff online casinos do. So I deposited like I normally do on a bonus all I had to do was play through the 40x wager then I was eligible to withdrawal. If I didn't play through the wager I wasnt given the option to withdrawal. They said it was because my bets were over 4 dollars or something but I think because it's such a big amount of money I won off a 10 dollar deposit they will make it harder for me to get it now.

Is there a contact number I can ring to go through steps of what I done its easier that way my number is 0***91***5

I understand now. Could you please forward the exact link to the bonus that you have redeemed and played? Are you aware of placing bets greater than the allowed ones while completing the bonus wagering?

Dear Waru,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.