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I deposited 20 € after having recived a 100% cashback offer on Sunday. The terms are clear - any bonus-free deposit between 20 and 50 € made on that Sunday would give 100% cashback. When i asked where it was they gave three consecutive and alternating reasons. First that I had deposited only 12 € , but when presented with my receipt they said the minimum deposit was 50 € and then finally that I should have contacted them before I started playing.

Please see the included photos of screenshots with customer service.

I ask for the 20 € back.

Dear erikolsen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I tried to find the T&Cs tied to this bonus, but I wasn’t successful, probably because it was a special offer. I would like to point out, that cashback bonuses are usually given to players after they lose their deposit (unless the T&Cs say otherwise). Could you please confirm you played away your deposit and then requested the cashback bonus?

Would you be so kind and forward me any relevant communication between you and the casino? My email address is kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Here are the T & C for the offer:

And yes - I did deposit and loose all of the deposit on Sunday.

I sent you the communication by mail, but feel free to publish,`

Thank you very much erikolsen for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello there,

the player has just asked us to close the complaint and we respect his decision. Therefore, I will now mark the complaint as 'rejected'.

Best regards, Jozef

Casino.Guru