Zdravo
Samo da ažuriram žalbu, kontaktirali su me u nedelju sa sledećim;
Veliki pozdrav,
Da biste verifikovali svoj nalog i dobili odobrenje za isplatu, molimo vas da postavite sledeće dokumente na svoj profil u kazinu:
- izvod iz banke - treba da bude vidljivo vaše puno ime, adresa, broj bankovnog računa i datum izdavanja (mora biti izdat u poslednjih 90 dana). Takođe treba da ima naziv banke, punu adresu banke, IBAN, BIC (SVIFT).
To može biti fotografija papirnog dokumenta, PDF-a ili fotografija obe strane vaše kreditne/debitne kartice sa vidljivim vašim imenom i brojem bankovnog računa.
Srdačan pozdrav,
GetSlots tim za plaćanja
Odgovorio sam im da im dam do znanja da dokument koji su tražili nije moguć. Banke u Kanadi nemaju IBAN, pa sam iznenađen da su to uopšte tražili, osim ako nije bila kopija i nalepljena poruka o akcijama.
Ispravio sam ih i dao im nevažeći ček, bankovni izvod i potvrdio da su obe metode koje sam koristio za depozit (e-transfer i Mifiniti) validne, tako da nisam siguran zašto su to tražili konkretno.
Nisam se čuo od te poruke iznad, pre tri dana.
Livia
Hello
Just to update the complaint, they contacted me on Sunday with the following;
Greetings,
In order to verify your account and get the cashout approved, kindly upload the following documents to your Casino profile:
- the bank statement - should have your full name, address, bank account number and date of issuance visible (must be issued in the last 90 days). Also it should have bank name, full bank address, IBAN, BIC (SWIFT).
It can be a photo of a paper document, a PDF, or a photo of both sides of your credit/debit card with your name and bank account number visible.
Best regards,
GetSlots Payments Team
I've responded to them letting them know that the document they've asked for isn't possible. Banks in Canada do not have an IBAN so I'm surprised they even asked for this, unless it was a copy and pasted stock message.
I've corrected them and given them a void cheque, a bank statement, and confirmed that both methods that I used to deposit (e-transfer and Mifinity) are both valid, so I'm not sure why they've asked for this specifically.
I've not heard back since that message above, three days ago.
Livia
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