Ceo proces je počeo juče ujutru. Kao i uvek, uplatio sam i shvatio da su mi dali bonus od 20 evra. Počeo sam da igram, video sam da nije otključano i ne mogu da se povučem i kontaktirao sam putem ćaskanja. Objasnila mi je da moram da odigram oko 1446 evra više da otključam bonus. Koštala me je nečuveno mnogo i rekao sam kakva podvala, tada me je blokirala u ćaskanju jer više nisam video ikonicu niti pronašao razgovor, to traje do danas, a ikona se ne pojavljuje. Nastavio sam da igram i imao oko 800 evra i odjednom, ne znam šta se desilo, stanje je otišlo na 110 i pretpostavio sam da je bonus već otključan i da mogu da povučem. Kada sam video da ne mogu da se povučem ili kontaktiram putem ćaskanja, nazvao sam. Počela je da mi govori da im treba dokumentacija i ja sam joj rekao koja dokumentacija ako sam par dana pre nego što sam uplatio, osvojio i podigao novac, šta se sada promenilo? I ona je počela sa ličnom kartom, htela je pasoš, ja sam objasnio da sam Evropljanin, nemam pasoš jer mi ne treba, sve me to uznemirilo i ona je postavljala prepreke. Alnrinl poslao sam vozačku dozvolu nešto sa bizuma i tražili su mi karticu koju sam objasnio da nemam jer je poništena i uopšte se ne pojavljuje u aplikaciji. Nije mi dao rešenje dok sam bila sve nervoznija jer nisam razumela zašto me tretiraju kao da ću da opljačkam banku i to za 100 evra? Jer danas sam se usudio da kažem kakva pljačka i blokira me, kakva slučajnost zar ne? Čekao sam da me zovu nekoliko sati kasnije i pitaju da li dokumenti nisu validni. Već sam bio uznemiren jer mi nije dao da govorim ili pitam, samo se ponašao drsko i više je vikao na mene. Zato hoću da se žalim, uznemiren sam za svoj novac i zato što me ispitujete kao da ste policajac ili tako nešto ali radite tamo ja ne vidim taj normalan stav, povrh te vike i vešanja gore na mene. Opustim se, zovem ponovo, ponovo mu dam dokumenta i pitam da li su tu za 24 sata. Zvao sam danas poslednji put i rekli su mi da ih nema, da su od 24 sata 48, na stranici piše 24 sata. U svakom slučaju, da vidimo šta će biti sutra.
The whole process started yesterday morning. As always, I deposited and realized that they gave me a bonus of 20 euros. I started playing, I saw that it was not unlocked and I could not withdraw and I contacted via chat. She explained to me that I have to play about 1446 euros more to unlock the bonus. She cost me an outrageous amount and I said what a rip-off, that was when she blocked me in the chat because I no longer saw the icon or found the conversation, it continues to this day without the icon appearing. I continued playing and had about 800 euros and suddenly, I don't know what happened, the balance went to 110 and I assumed that the bonus was already unlocked and I could withdraw. When I saw that I could not withdraw or contact via chat, I called. She began to tell me that they needed documentation and I told her what documentation if a few days before I deposited, won and withdrew money, what has changed now? And she started with the ID she wanted a passport, I explained that I am European, I do not have a passport because I do not need it, all this I was upset and she putting obstacles. Alnrinl I sent the driving license something from bizum and they asked me for a card that I explained that I do not have because it is canceled and does not appear in the application at all. He did not give me a solution while I was getting more anxious because I did not understand why they treat me as if I were going to rob a bank and that for 100 euros? Because today I dared to say what a robbery and block me, what a coincidence right? I was waiting they call me a few hours later asking if the documents are not valid I was already upset because he did not let me speak or ask, he just acted cocky and yelled at me more. That is why I want to make a complaint, I am upset about my money and because you are questioning me as if you were a police officer or something but you work there I do not see that normal attitude, on top of that yelling and hanging up on me. I relax, call again, give him the documents again and ask if they are there in 24 hours. I called the last time today and they told me that they are not there, that they are from 24 hours 48, on the page it says 24 hours. Anyway, let's see what happens tomorrow.
Todo el proceso empezó ayer por la mañana.como siempre deposite me di cuenta que me dieron un bonus de 20 euros .empezé jugar jugar vi que no se desbloqueaba y no podía retirar y contacte vía chat.Me explico que tengo que jugar unos 1446 euros mas para desbloquear el bonus.me precio una barbaridad y le dije vaya robo,hay fue cuando me bloqueó en el chat porque ya no me aprecia el icono ni encontraba la conversación,sigue hoy en día sin aparecerme el icono.Siguo jugando y tenía unos 800 y pico euros y de repente no se que pasó que el saldo se puso en 110 y supuse que ya se desbloqueo el bonus y puedo retirar.al ver que no puedo retirar ni contactar por chat,llame.Emoezo a decirme que necesitan documentación y le dije que documentación si unos días antes deposite,gane y retire dinero,que ha cambiado ahora ?y empezó con el DNI quería pasaporte,le explico que soy europea no tengo pasaporte porque no me es necesario,todo esto yo alterada y ella poniendo pegas.Alnrinl mandé el canet de conducir algo del bizum y me pedían una tarjeta que le expliqué que no tengo porque está anulada y no aparece en aplicación nada.no me dio ni una solución mientras a mí me entraba más la ansiedad porque no entendía porque me tratan como si fuera a robar un banco y eso por 100 euros?porque hoy que me atreví de decir vaya robo y bloquearme,que coincidencia no?yo esperando me llaman unas horas después que si los documentos no vale yo ya me altere porque no me dejaba hablar ni preguntar solo se.ponia chula y me gritaba más.por eso le quiero poner una queja ,yo estoy alterada por mi dinero y porque me stas interogamdo como si fuera una policía o algo pero tú trabajas ahy no veo esa actitud normal,encima chillando y colgando me.Me relajo llamo otra vez le doy los documentos otra vez y que si que en 24 horas está.llame última vez hoy y me dijeron que no están que son de 24 h a 48,en la página pone 24 horas.en fin aver mañana que pasa
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