The player from New Mexico was unable to withdraw her winnings from the online casino, despite having successfully deposited funds using her Cash App card. She had reached out to the casino's support team but the issue remained unresolved. We attempted to gather more information from the player to better understand the situation, such as details about her account verification status and the nature of the withdrawal issue. However, the player did not respond to our inquiries within the extended 7-day period. As a result, we were unable to proceed with the investigation and had to reject the complaint.
Igračica iz Novog Meksika nije mogla da podigne svoj dobitak iz onlajn kazina, uprkos tome što je uspešno deponovala sredstva koristeći svoju Cash App karticu. Ona se obratila timu za podršku kazina, ali problem je ostao nerešen. Pokušali smo da prikupimo više informacija od igračice da bismo bolje razumeli situaciju, kao što su detalji o statusu verifikacije njenog naloga i priroda problema sa povlačenjem. Međutim, igrač nije odgovorio na naše upite u produženom roku od 7 dana. Kao rezultat toga, nismo bili u mogućnosti da nastavimo sa istragom i morali smo da odbijemo žalbu.
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