The player from Guyana submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The casino informed us the winnings were played down, which was confirmed by the player as well. Therefore we rejected the complaint as unjustified.
Igrač iz Gvajane je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do danas nisu dobijeni. Kazino nas je obavestio da je dobitak smanjen, što je potvrdio i igrač. Stoga smo žalbu odbili kao neopravdanu.
Zdravo, ponovo sam ovde da uložim žalbu jer sam napravio 2 povlačenja, ali kažu da su moji podaci pogrešni kako mogu da budu pogrešni podaci o mojoj kartici ako izvrši uspešan depozit? Ali ne može da izvrši povlačenje koje je odbilo? Momak tamo Kris u ćaskanju uživo stalno govori da sam uneo pogrešne podatke. Jednostavno ga zamolim da prenese moj zahtev menadžeru da izvrši bankovni transfer jer je moja uplata odbijena, on je odbio da to uradi
Hi I'm here again to submit a complaint because I made 2 withdrawal but they say My detail is wrong how can my card details wrong if it makes a successful deposit? But it can't make a withdrawal it rejected? The guy there Chris in the live chat keeps saying I typed wrong details I simply ask him to transfer my request to the manager to get a wire transfer done because my payment rejected he refused to do so
Dear johanamajeed9,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Zdravo, već sam imao problem sa ovim kazinom za moje prvo povlačenje, oni takođe šalju e-poštu da je vaš nalog potvrdio da ovo nije prvi problem Ne mogu da povučem samo depozit. Ljubazno tražim povraćaj sredstava na moj bankovni račun moju uplatu jer ne mogu da podignem novac iako je moja kartica mnogo puta odbijena
Hi I have already had a issue with this casino for my first withdrawal they also send a email your account is verify this is not the first time of issue I can't withdraw only deposit I kindly ask for a refund to my bank account my payment because I can't make the withdrawal though my card it rejected many times
Zatražio sam povlačenje i to je odbijeno. Zahtevao sam povlačenje tokom januara i on je odbio da bi rešio ovaj problem, izvršili su bankovni transfer poslednji put kada sam objasnio u ćaskanju uživo, ali on je odbio da podnese moj zahtev menadžeru
I requested withdrawal and it rejected I requested withdrawal during January it rejected too to fix this issues they did a wire transfer the last time I explained to the live chat but he refused to submit my request to the manager
Hvala vam na odgovoru, johanamajeed9. Da li sam dobro razumeo da je poništeno i povlačenje od 10. septembra na vašu kreditnu karticu? Ili je još uvek označeno kao na čekanju na vašem nalogu?
Thank you for your reply, johanamajeed9. Do I understand correctly that the withdrawal from September 10 to your credit card was also canceled? Or is it still marked as pending in your account?
Zdravo, napravio sam dosta povlačenja tokom 10. septembra, sve je bilo otkazano i odbijeno danas. Takođe sam napravio još povlačenja. Otpremio sam još jedan bankovni izvod i pokazao im da su moji podaci tačni, rekli su mi da pokušam iznova i iznova, već sam im rekao da je to i dalje odbijam. Tražim povraćaj novca pošto ne mogu da podignem, stalno je otkazan, a takođe sam povukao iako je moja kartica koju sam koristio za depozit takođe odbijena. Nemam izbora ovde ako i moja banka i kartica povlačenje je odbijeno. Ljubazno tražim povraćaj i moj saldo se takođe povećao
Hi I made alot of withdrawal during September 10 it was all cancel and rejected today I also made more withdrawal I uploaded another bank statement and show them that my details are correct they told me to try again and again and again I already told them that it still rejecting I'm asking for a refund since I can't withdraw it keeps cancelled all the time in addition I also made withdrawal though my card which I used for deposit it was also rejected I have no choice here if both my bank and card withdrawal is rejected I kindly ask for a refund my balance has also increase
Zdravo ponovo, ovde sam jer ne dobijam rešenje za svoj problem, kazino je rekao da ne mogu da pošalju moju uplatu u Gvajanu, ali sam dosta uspešno uplatio depozit u kazinu. Ne mogu da koristim drugi način plaćanja jer ne radi u mojoj zemlji tražim od kazina povraćaj novca jer su 1. januara već izvršili uplatu za mene sada kažu da ne mogu da pomognu
Hi again I'm here because I'm not getting my issue fix the casino said they can't send my payment to Guyana but I made alot of deposit successful in the casino I can't use another payment method because it does not work in my country I ask the casino for a refund please because the 1st of January they had already do a payment for me now they say they can't please help
Zdravo, želeo bih lično da pitam odgovornu osobu... ZAŠTO prihvatate igrače iz Gvajane kada ne možete da pošaljete uplatu u Gvajanu?... ZAŠTO uzimate novac od igrača iz Gvajane, ali nemate način da im vrati novac? Ovo je potpuna prevara jer ste trebali da izbacite igrače iz Gvajane ako nemate način da oni primaju uplatu od vas... na vašoj registraciji od pre nego što se registrujete na vašoj veb stranici, okrug "GIJANA" ne bi trebalo da bude pod vašim uslovima i odredbama kao prihvaćenim igračima, ako ne možete da platite za njih, to jasno pokazuje da ljudima samo uzimate novac, ali ne možete da im vratite ovo je veoma smešno, ne bi trebalo da prihvatate igrače iz Gvajane ako ne mogu da izvršim transfer..... Neću da prestanem dok ne primim uplatu, a to nisu čak ni dobici, više je manje od novca koji potrošim u vašem kazinu ne daješ ništa, uzimaš sve... ... Ko ovo ikada pročita ljubazno prenesite gazdi!
Hello I would like to personally ask the person In charge... WHY do you accept players from Guyana when you can't send out payment to Guyana?... WHY do you take money from player's from Guyana but you do not have method to give them back their money? This is a total fraud because you supposed to baned players from Guyana if you don't have method for them to receive payment from you...on your registration from before you register on your website the county "GUYANA" is not supposed to be on your terms and conditions as accepted players if you can't provide a payment for them it clearly shows that you just take people money but you can't give them back this is very ridiculous you shouldn't be accepting players from Guyana if you can't do transfer..... I am not going to stop until I receive my payment and it's not even winnings it's more less than the Money I spend their in your casino you don't give anything you take everything...... Who ever reads this kindly transfer it to the boss!
Zdravo kazino kaže da ne mogu da mi vrate novac da moram da koristim Skrill i Neteller da izvršim povlačenje. Šaljem snimke ekrana koji pokazuju da ta 2 metoda ne prihvataju stanovnike Gvajane, oni i dalje poriču da prihvataju ljude iz Gvajane ovo je otišlo predaleko sada mi je zaista potrebna moja uplata, neka mi neko odgovori
Hi the casino is saying that they can't do my refund that I have to use the Skrill and Neteller to do my withdrawal I send screenshots showing that those 2 method do not accept resident from Guyana they are still denying that they accept people from Guyana this has gone too far now I really need my payment someone please reply
Hvala vam puno johanamajeed9 na saradnji. Sada ću preneti vašu žalbu kolegi Tomašu ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem uskoro biti rešen na vaše zadovoljstvo.
Thank you very much johanamajeed9 for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Zdravo johanamajeed9,
Žao mi je što čujem za vaš tekući problem sa povlačenjem i povraćajem sredstava. Od sada ću vam pomagati u vezi sa žalbom. Pregledao sam detalje slučaja i daću sve od sebe da vam pomognem. Prvo bih želeo da zamolim predstavnike Gslot kazina da se uključe u diskusiju kako bi nam pomogli da rešimo problem.
Gslot kazino,
Možete li da objasnite koje opcije postoje da johanamajeed9 uspešno primi povraćaj novca?
Hello johanamajeed9,
I am sorry to hear about your ongoing issue with the withdrawals and the refund. I will assist you with the complaint from now on. I went over the details of the case and I will do my best to help you. First, I would like to ask the representatives of Gslot Casino to join the discussion in order to help us resolve the issue.
Gslot Casino,
Could you explain what options there are for johanamajeed9 to successfully receive the refund?
Dragi johanamajeed9 i CasinoGuru tim,
Želimo da rasvetlimo situaciju pomenutu u ovoj žalbi.
U početku je igrač imao problema sa zahtevom za povlačenje jer podaci za bankovni transfer nisu bili ispravno uneti, ali je uz našu pomoć pokrenut zahtev za isplatu.
Nažalost, zbog specifičnog geografskog položaja zemlje igrača, povlačenje nije bilo uspešno. Igrač je izjavio da nema alternativnih metoda dostupnih u njihovoj zemlji, pa smo pokušali da izvršimo ručni refundiranje, što nije bilo uspešno iz istog razloga kao i ranije.
Važno je napomenuti da dostupnost načina plaćanja ne zavisi samo od nas, već i od provajdera plaćanja koji mogu obraditi transakciju do određene zemlje.
Činili smo sve što smo mogli da pronađemo pogodan način da unovčimo dobitak za igrača. Nažalost, igrač je odlučio da novac koristi za igranje, trošeći sva raspoloživa sredstva kao rezultat.
Nadamo se da smo ovu situaciju detaljno opisali. Obavestite nas ako vam možemo biti od bilo kakve dodatne pomoći!
Srdačan pozdrav,
Gslot kazino tim
Dear johanamajeed9 and CasinoGuru Team,
We would like to shed light on the situation mentioned in this complaint.
Initially, the player experienced issues with requesting the withdrawal as data for the bank transfer was not entered correctly, but with our help, the cashout request was initiated.
Unfortunately, due to the specific geo of the player's country, the withdrawal was not successful. The player stated to have no alternative methods available in their country, so we have tried a manual refund, which was not successful for the same reason as previously.
It is important to mention that the availability of payment methods does not depend solely on us, but also on the payment providers that can process the transaction to the specific country.
We were doing everything we could to find a convenient way to cash out the winnings for the player. Unfortunately, the player has chosen to use the money for gaming activity, spending all available funds as a result.
We hope that we have described this situation in all detail. Please let us know if we can be of any further assistance to you!
Best regards,
Gslot Casino Team
Zdravo svima,
hvala na objašnjenju Gslot kazino timu.
johanamajeed9 nas je obavestio putem e-pošte da je umanjila svoj dobitak. Nažalost, pošto je to slučaj, ne možemo pomoći daljem rešavanju slučaja i moraćemo da ga odbijemo.
johanamajeed9,
Žao mi je što ovog puta nismo mogli da vam pomognemo, ali ne ustručavajte se da nas kontaktirate u slučaju da budete imali bilo kakvih drugih problema sa onlajn kazinom u budućnosti.
Hello all,
thanks for the explanation to the Gslot casino team.
We've been informed by johanamajeed9, via email that she played down her winnings. Unfortunately, since this is the case, we cannot help further resolve the case and we'll have to reject it.
johanamajeed9,
I am sorry we couldn't help you this time, but don't hesitate to contact us in case you have any other issues with online casinos in the future.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
