IceCasino - Depozit igrača nikada nije knjižen na njegov račun.

I signed up to ICE Casino because of the good rating of ICE Casino on this website.

I have already had experiences with other casinos and the rating of ICE Casino sounded good at first.

More than a day ago I made a deposit of €50 including a bonus via bank transfer.

The money, of course, disappeared directly from my account.

This method was always within minutes at all other casinos until the money was in the casino account.

At ICE Casino there is no sign of it yet and the chat is asking me for patience all the time.

After reading the other experiences, I'm really worried if I'll ever get the money...

So far not a good experience with ICE Casino

Ich habe mich aufgrund der guten Bewertung von ICE Casino auf dieser Website bei ICE Casino angemeldet.

habe bereits Erfahrungen mit anderen Casinos gemacht und die Bewertung von ICE Casino klang erstmal gut.

Nun habe ich vor über einen Tag eine Einzahlung von 50€ inkl. Bonus via banktransfer vorgenommen.

Das Geld ist natürlich direkt von meinem Konto verschwunden.

Diese Methode ging bei allen anderen Casinos immer innerhalb von Minuten bis das Geld auf dem Casino Konto war.

Bei ICE Casino ist bis jetzt noch keine Spur davon und der Chat bittet mich die ganze Zeit um Geduld.

Nachdem ich die anderen Erfahrungen gelesen habe, mache ich mir echt Sorgen ob ich das Geld jemals erhalten werde…

Bisher also keine gute Erfahrung mit ICE Casino

Dear Markizz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

The money has now arrived in my account.

I hereby withdraw my complaint.

Thanks

Das Geld ist mittlerweile auf meinem Konto angekommen.

ziehe hiermit die Beschwerde zurück.

danke

Dear Markizz,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru