Zdravo kristdccc,
Na osnovu vaše istorije, tražili ste više bonusa i kao što je gore navedeno, nije važno da li ste igrali sa bonus novcem ili ne, ako je bonus aktivan, važe sva njegova pravila. Ako je imao maksimalan limit povlačenja, kazino bi mogao konfiskovati bilo koji saldo iznad.
Nažalost, to je uobičajeno pravilo bonusa u skoro svakom onlajn kazinu. Preporučio bih da igrate bez bonusa u budućnosti jer većina njih ima ograničenje.
Postoji li još nešto sa čime bismo vam mogli pomoći? Ako ne, bićemo primorani da zatvorimo žalbu.
Pozdravi,
Nick
Hello kristdccc,
Based on your history, you were claiming multiple bonuses and as stated above, it does not matter if you played with the bonus money or not, if a bonus is active, all of it's rules apply. If it had a maximum withdrawal limit any balance above could be confiscated by the casino.
Unfortunately, it is a common bonus rule in almost every online casino. I would recommend to play without bonuses in the future as most of them have a limit restriction.
Is there anything else we could assist you with? If not, we will be forced to close the complaint.
Regards,
Nick
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