Jeet24 Casino - Depoziti igrača nikada nisu pripisani njegovom kasino računu.

Dear Eswar,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your payment provider/bank already? Which payment method you have used?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I already complaint to payment gateway. And my bank also ..one month back. .till no reply from them too...can u tell how to proceed. To get my money back

Dear Eswar,

Before we'll contact the casino asking for assistance in resolving this issue, could you please forward the other payment receipt as well? My email address is petronela.k@casino.guru.

I have received the one with Reference No. IGA****VG1 with your first reply. Thank you very much in advance.

Dear Eswar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.