Dobar dan,
Rečeno mi je da je ovo mesto gde treba da budem kada ste u sporu sa onlajn kazinom.
Ja sam prvi put koji povlačim JungliVin kupac, još uvek moraju da verifikuju moja dokumenta. Za to koriste KIC (znam vašeg kupca).
Napravio sam povlačenje €1520,- €1500,- nakon provizija i oni mi kažu da moram da otkažem povlačenje da bih to bio hitan. Upozorenje se nikada ne dešava.
Odbijaju da mi dozvole da se povežem sa KIC-om na drugačiji način.
Korisnička služba me drži u petlji govoreći mi „Ako im treba verifikacija, oni će je tražiti". Ali oni su to tražili: „Potrebna je procedura verifikacije, od vas će se tražiti da prođete kroz nju automatski, obično se to dešava kada pokušate da podnesete zahtev za povlačenje."
Stvar je u tome što se to nije dogodilo i kada sam pokušao da se ponovo povučem nekoliko puta, to se ipak nije dogodilo.
Nadam se da će ova poruka pomoći da se stvari ubrzaju.
Good afternoon,
I was told this is the place to be when in a dispute with an online casino, hereby.
I'm a first time withdrawl customer of JungliWin, they still need to verify my documents. They use KYC (knowyourcustomer) to do so.
I made a withdrawl of €1520,- €1500,- after fees and they tell me I need to cancel the withdrawl to get prompt for it. The prompt never happens.
They refuse to let me connect with KYC in a different way.
Customer service keeps me in a loop telling me 'If they need the verification, they will ask for it'. But they did ask for it: "The verification procedure is required, you will be asked to go through it automatically, usually this happens when you try to make a withdrawal request."
Thing is, it didn't happen and when i tried to re-withdrawl a couple of times, it still didn't happen.
I hope this message helps speed things up.
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