Draga Tatia Chkhaidze i Casinoguru tim,
Hvala vam što ste nam skrenuli pažnju na ovu stvar. Zaista razumemo koliko je ova situacija morala biti frustrirajuća za vas i iskreno se izvinjavamo zbog bilo kakve zabune ili neprijatnosti.
Da pojasnimo, bonus Santa Slope 1 koji ste dobili imao je maksimalnu granicu dobitka od 500% od početnog iznosa bonusa, što je u vašem slučaju iznosilo 175 €. Dobili ste bonus od 35 €, a kada ste završili potrebno klađenje, sistem je ispravno primenio ograničenje dobitka od 175 € na vaš nalog. Ovo ograničenje dobitka je takođe bilo vidljivo na vašem nalogu u odeljku „Moji bonusi > Aktivni bonusi".
Iako nam je žao zbog zabune izazvane pogrešnom komunikacijom u ćaskanju uživo, tačne informacije u vezi sa ograničenjem za pobedu su vam date u e-poruci pre toga. Izvinjavamo se zbog eventualnih nesporazuma koji su nastali nakon toga.
Razumemo da je ova situacija izazvala frustraciju i zaista cenimo vaše strpljenje i razumevanje. Posvećeni smo obezbeđivanju transparentnije komunikacije o našim uslovima bonusa u budućnosti.
Ako imate dodatnih pitanja ili nedoumica, slobodno nam se obratite. Tu smo da vam pomognemo i zahvalni smo na povratnim informacijama dok nastavljamo da poboljšavamo našu uslugu.
srdačan pozdrav,
KinBet kazino tim
Dear Tatia Chkhaidze and Casinoguru Team,
Thank you for bringing this matter to our attention. We truly understand how frustrating this situation must have been for you, and we sincerely apologize for any confusion or inconvenience caused.
To clarify, the Santa Slope 1 bonus you received had a maximum win limit of 500% of the initial bonus amount, which in your case was €175. You received a bonus of €35, and once you completed the required wagering, the system correctly applied the win cap of €175 to your account. This win cap was also visible in your account under the "My Bonuses > Active Bonuses" section.
While we regret the confusion caused by the miscommunication in live chat, the correct information regarding the win cap was provided to you in an email prior to this. We apologize for any misunderstandings that may have arisen after that.
We understand that this situation has caused frustration, and we truly appreciate your patience and understanding. We are committed to ensuring more transparent communication about our bonus terms in the future.
If you have any further questions or concerns, please feel free to reach out. We are here to assist you and are grateful for your feedback as we continue to improve our service.
Warm regards,
KinBet Casino Team
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