10. jula sam deponovao 0,0174 BTC u kazinu Kripti. Dobio sam bonus sa mojim depozitom. Pažljivo sam se pridržavao odredbi i uslova i imao sam sreće da osvojim 0,11 BTC.
Odlučio sam da podignem svoj dobitak. Ubrzo nakon što mi je zatraženo da verifikujem svoj nalog. Za njihovu verifikaciju morao sam da otvorim kameru na telefonu, fotografišem ličnu kartu i snimim sebe. Uradio sam ovo i prihvaćeno je. Zatim su me zamolili da otpremim račun za komunalne usluge na veb lokaciju. Poslao sam jasnu fotografiju nedavno datiranog računa za gas koji je pokazao sve potrebne detalje na njemu.
Sledećeg dana sam video da je moje povlačenje odbijeno. Dobio sam mejl u kome se kaže sledeće:
„Zdravo,
Pozdrav od Kriptija!
Nakon pregleda vašeg naloga, primetili smo da ste dozvolili trećoj strani da koristi vaš nalog, što je u suprotnosti sa našim Uslovima i odredbama. Stoga su vaši dobici poništeni.
Zahvaljujemo vam se na razumevanju i ako imate bilo kakvih pitanja, obavestite nas!
pozdrav,
Deku,
Kripti podrška"
Nijedna treća strana nikada nije koristila moj nalog. U Kripti kazino sam se ikada prijavio samo sa svog laptopa koristeći kućni internet. Nisam čak ni koristio drugi uređaj kada sam igrao u ovom kazinu. Dakle, Kripti nema prihvatljivu osnovu za ovu tvrdnju. Ova tvrdnja je postavljena iz vrlo jednostavnog razloga: zato što ne mogu samo da kažu "Ne želimo da vam platimo jer nam se ne sviđa". Kripti Casino prihvata depozite dovoljno lako, ali tamo ničiji novac nije siguran. Odbili su da mi isplate moj dobitak i čak mi nisu vratili depozit. Kripti je ukrao moj novac.
Kriptijev email je namerno nejasan. Ne navode nikakav konkretan razlog za svoju odluku. Oni samo tvrde da je „treća strana koristila moj nalog". Ako imaju pristup podacima, videće da se samo jedan uređaj na jednoj lokaciji ikada povezao sa njihovim kazinom sa mog naloga.
Žalim se ovde u nadi da je sve ovo nesporazum. Možda će se pokazati da sam pogrešio i moglo bi doći do rešenja, ali ja sam pesimista. Prihvatio sam da je malo verovatno da ću ikada povratiti svoja sredstva. Moj sledeći korak nakon ovoga biće da se žalim njihovom regulatoru. Čak i ako ovaj spor ne bude rešen, barem sam uspeo da upozorim svakoga ko ovo pročita da izbegava Kripti kazino. Ako pobedite, postoji velika šansa da neće platiti. Kripti Casino preferira da ljudi gube tiho.
On the 10th of July I deposited 0.0174 BTC at Kripty casino. I received a bonus with my deposit. I abided by the terms and conditions carefully and was lucky enough to win 0.11BTC.
I decided to withdraw my winnings. Soon after I was prompted to verify my account. For their verification I had to open my phone camera, photograph my ID and film myself. I did this and it was accepted. I was then asked to upload a utility bill to the website. I sent a clear photo of recently dated gas bill that showed all the required details on it.
The next day I saw that my withdrawal had been refused. I received an email saying the following:
"Hello,
Greetings from Kripty!
Upon reviewing your account, we have noticed that you have allowed a third party to use your account, which is against our Terms and Conditions. Therefore your winnings were voided.
We thank you for your understanding and should you have any questions do let us know!
Regards,
Deku,
Kripty Support"
No third party has ever used my account. I have only ever logged into Kripty casino from my laptop using my home internet. I have not even used a second device when playing at this casino. So Kripty has no acceptable basis for making this claim. This claim has been made for a very simple reason: Because they can't just say "We don't want to pay you because we don't feel like it". Kripty Casino accepts deposits easily enough, but no ones money is safe there. They refused to pay me my winnings and did not even refund my deposit. Kripty has stolen my money.
Kripty's email is intentionally vague. They do not give any specific reason for their decision. They only assert that "a third party has used my account". If they have access to the data they will see that only one device in one location has ever connected to their casino from my account.
I complain here hoping that this is all a misunderstanding. Maybe I'll be proven wrong and there can be some resolution, but I am pessimistic. I have accepted that it is unlikely I will ever retrieve my funds. My next step following this will be to complain to their regulator. Even if this dispute is not resolved at least I have at least been able to warn anyone who reads this to avoid Kripty Casino. If you win there is a very good chance that they will not pay. Kripty Casino prefers people to lose quietly.
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