Pišem o negativnom iskustvu koje sam imao sa Kripti kazinom. U novembru sam deponovao na sajtu Bitcoin i dobio bonus. Otvorio sam slot i primetio da se moj puni balans nije pojavio. Činilo se da je samo moj saldo stvarnog novca dostupan za klađenje u ovom slotu. Napravio sam velike opklade sa pravim novcem i na kraju sam izgubio sve.
Još mi je ostao moj bonus novac. Primetio sam da su pravila u to vreme govorila da mi nije dozvoljeno da se kladim više od 5 € po spinu sa bonusom. Otvorio sam još jedan slot i kladio se na tačno 5 € po okretu. Morao sam da uradim ogromnu količinu klađenja da bih mogao da pustim bonus. Nakon što sam odigrao mnogo hiljada okretaja, na kraju sam osvojio 0,1837881478 BTC koji je konvertovan u pravi novac.
Morao sam da pošaljem dokumente u Kripti Casino radi provere. To je urađeno i prihvatili su sva moja dokumenta. Moj nalog je u potpunosti verifikovan. Zatim sam pokušao da unovčim i tada su počeli problemi. Primio sam e-poruku koja me obaveštava da sam prekršila pravila (pogledajte prilog „Kripti First Email"). Rekli su da sam se kladio na više od 5 EUR sa bonus sredstvima. Ovo je lažno. Možda sam se kladio više od toga sa stvarnim sredstvima, ali nikada nisam sa bonus sredstvima. Priložio sam deo istorije igara koji je bio dostupan (pogledajte prilog „Kripti Histori"). Vidite da su u prvoj utakmici moje opklade veće od maksimalno dozvoljenih sa bonusima. To su bile opklade za pravi novac. Bonus sredstva se uopšte ne pojavljuju u bilansu u toj igri, tako da nema šanse da se te opklade pomešaju kao da su napravljene sa bonusom. Kada izgubim sav svoj pravi novac, možete videti da su u drugoj utakmici moje opklade bile 0,00005978 BTC što je u to vreme bilo tačno 5 €. Ne mogu da vam pokažem celu istoriju jer je bila dugačka na hiljade okretaja i trebalo bi nekoliko stotina stranica priloga. Ali koristio sam funkciju automatske reprodukcije koja je bila podešena na 5 € i ponavljala se za mnogo hiljada okretaja isti iznos.
Razmenio sam neke e-poruke sa Kripti-jem objašnjavajući sve gore navedeno: Da sam poštovao pravila bonusa sa svojim bonus sredstvima i da su moje opklade na pravi novac verovatno pomešane sa bonus opkladama. Rekli su da će to ispitati, a zatim kopirati isti e-mail koji odbija da plati. Dodali su još jednu liniju u toj e-poruci u kojoj se kaže da su kršenja veličine opklade napravljena na ID-ovima opklade 26177165238, 26177166462, 26177167907. Nisam mogao čak ni da pronađem ove ID-ove opklade u istoriji. Ali možete videti da sa prvom igrom koju sam igrao i koja dozvoljava samo pravi novac, svi ID-ovi opklade počinju sa 261kkkkkk. Što se tiče druge igre u kojoj sam koristio bonus sredstva i nikada nisam kladio preko 5 €, svi ti ID-ovi počinju sa 120kkkk. Na osnovu prvih cifara ID-a koje su citirali, sugeriše da bi oni bili napravljeni u prvoj igri gde se bonusi ne mogu ni igrati na nivou sistema. Pa kako sam mogao da prekršim pravila bonusa u tim rundama? Nemoguće je kretati se kroz punu istoriju Kriptija jer je duga stotinama stranica. Koliko sam puta pokušao, našao sam se odjavljen iz kazina verovatno zbog neaktivnosti. Zamolio sam Kripti da mi pošalje moju punu istoriju e-poštom kako bih mogao da je pregledam. Samo su odbili i rekli da mogu pristupiti svojoj istoriji na veb stranici na normalan način. Dalje su rekli da je njihova odluka konačna.
Potpuno znam da nikada nisam prekršio maksimalnu dozvoljenu opkladu sa bonus sredstvima. Uvek sam se kladio samo na više od 5 € sa svojim sredstvima od stvarnog novca. Odigrao sam samo 2 utakmice i onu na koju sam napravio velike opklade samo na dozvoljene opklade za pravi novac. Bonus balans se ne pojavljuje i ne može se igrati u tom slotu. Kripti je iskoristio moje velike opklade sa pravim novcem kao izgovor da otkažem moj dobitak uz njihov bonus. Mislim da je to nepravedno i varljivo od njih.
I am writing about a negative experience I had with Kripty Casino. In November I deposited on the site in Bitcoin and received a bonus. I opened a slot and noticed that my full balance did not appear. Only my real money balance appeared available to bet in this slot. I made large bets with real money and ended up losing it all.
I still had my bonus money left. I noticed that the rules at the time said that I was not allowed to bet more than €5 a spin with the bonus. I opened another slot and bet exactly €5 a spin. I had to do a huge amount of betting to be allowed to release the bonus. After playing many thousands of spins I ended up winning 0.1837881478 BTC which was converted to real money.
I had to send documents to Kripty Casino for verification. This was done and they accepted all of my documents. My account was fully verified. I then tried to cash out and this was when the problems began. I received an email informing me that I had broken the rules (see attachment "Kripty First Email"). They said that I had bet more than 5 EUR with bonus funds. This is false. I may have bet more than that with real funds but never did with bonus funds. I have attached part of my game history that was available (see attachment "Kripty History"). You can see that in the first game my bets are higher than the maximum allowed with bonuses. Those were real money bets. Bonus funds do not show up in the balance at all on that game, so there is no way those bets can be confused as being made with the bonus. When I lose all of my real money you can see that on the second game my bets were 0.00005978 BTC which at the time was exactly €5. I cannot show you the full history because it was thousands of spins long and would need several hundred pages of attachments. But I used an autoplay feature which was set to bet €5 and repeated for many thousands of spins the same amount.
I exchanged some emails with Kripty explaining everything above: That I had followed the rules of the bonus with my bonus funds and that my real money bets must be being confused for bonus bets. They said that they would look into it and then copy pasted the same email refusing to pay. They added one extra line in that email saying that bet size breaches had been made on bet IDs 26177165238, 26177166462, 26177167907. I could not even find these bet IDs in the history. But you can see that with the first game I played which only allows real money, the bet IDs all start with 261xxxxxx. As for the second game in which I used bonus funds and never bet over €5, those IDs all start with 120xxxx. Based on the first digits of the IDs they quoted it suggests that those would have been made on the first game where bonuses cannot even be played at the system level. So how could I possibly have broken the bonus rules on those rounds? It is impossible to navigate through Kripty’s full history since it is hundreds of pages long. The times I have tried, I found myself logged out of the casino probably for inactivity. I asked Kripty to email me my full history so that I’m able to review it. They just refused and said I can access my history on the website the normal way. They went on to say that their decision was final.
I know fully that I never did breach the maximum allowed bet with bonus funds. I only ever bet more than €5 with my real money funds. I have only ever played 2 games and the one I made large bets on only allowed real money bets. The bonus balance does not appear and is not playable in that slot. Kripty has used my large bets with real money as an excuse to cancel my winnings with their bonus. I think this is unfair and deceptive of them.
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