„A čak i ako, molimo vas da shvatite da ako se sami isključite iz jednog kazina to ne znači nužno da ste zaštićeni na svim drugim povezanim veb lokacijama.
To je tačno, i ja neću da se protivim tome. Međutim, iako se radi o istom vlasniku, istom sistemu i identičnom korisničkom iskustvu na oba mesta, čini se potpuno nerazumnim da se informacije ne sinhronizuju između njih.
Ne radi se samo o tome da su „dva odvojena kazina" – radi se o zaštiti igrača na način koji je dosledan i pošten. To je nešto što rade svesno, jer znaju da ljudi koji su zavisni od kockanja otvaraju nalog za nalogom. Oni su u industriji već toliko godina, ali i dalje ne rade za malu osobu. Mi koji bolujemo od bolesti zavisnosti od kockanja potpuno smo pregaženi. Mislim da se podrazumeva da bi trebalo da budete blokirani iz svih sestrinskih kazina kada su u vlasništvu istog vlasnika, ako ste izjavili da imate problem sa kockanjem.
Obavestio sam Kungaslotet da to nije razumno i zatražio od njih povraćaj novca. Rekao sam im - nakon što sam igrao - o svojim brigama u njihovom drugom kazinu i oni su odgovorili:
„„Pozivajući se na izjave koje ste dali na našoj veb stranici, želimo da vas obavestimo da smo sami isključili vaš nalog na najmanje 6 meseci. Račun se neće automatski ponovo otvoriti nakon isteka perioda. Takođe bismo želeli da istaknemo važnost fokusiranja na svoje zdravlje, finansije i odnose tokom ovog vremena."
Znam da se mogu sakriti iza propisa i zakona i da će moja greška biti izgubljena bez ikakvog kontakta sa njima, ali za mene - mislim da je dobro da i drugi ljudi to mogu da vide, i primetim da blokada na Videoslotovima ne znači da ste blokirani na njihovim sestrinskim sajtovima - čak i ako bi to trebalo da ima potpuno smisla.
"And even if, please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites."
That is true, and i will not arguee against that. However, even though it's the same owner, the same system, and an identical user experience in both places, it seems completely unreasonable that the information isn't synced between them.
It's not just about them being "two separate casinos" - it's about protecting players in a way that's consistent and fair. This is something they do consciously, because they know that people with gambling addictions open account after account. They have been in the industry for so many years, but still they do not work for the little person. We who suffer from the disease of gambling addiction are completely run over. I think it's understood that you should be blocked from all sister casinos when they are owned by the same owner, if you have declared that you have a gambling problem.
I informed Kungaslottet that this is not reasonable, and asked them for a refund. I told them - after i played - about my concerns at their other casino and they replied:
""With reference to the statements you made on our website, we would like to inform you that we have self-excluded your account for at least 6 months. The account will not be automatically reopened after the period has passed. We would also like to emphasize the importance of focusing on your health, finances and relationships during this time.""
I know that they can hide behind regulations and laws and that my errend will be lost without any contact to them, but for me - i think it's good that other people are able to see this as well, and take notice that a block on Videoslots does not mean that you are blocked on their sistersites - even if should make totally sense.
Automatski prevedeno:
