Dragi Petre!
Hvala vam na apelu i što ste nam skrenuli pažnju na ovu situaciju. Želimo da damo zvanično pojašnjenje po ovom pitanju.
Naš kazino je posvećen najvišim standardima usklađenosti sa zakonima i internim politikama, uključujući one koje se odnose na korišćenje naše usluge. Jedan od ključnih aspekata ove politike je politika ograničenih zemalja. Prema našim Uslovima i odredbama , koji su dostupni na našoj zvaničnoj veb stranici, Španija je jedna od zemalja u kojima su naše kazino usluge zabranjene.
Nastavak deonice „4. Ograničeno korišćenje" naših Uslova i odredbi jasno kaže da igračima iz zabranjenih zemalja nije dozvoljeno da se registruju, klade, vrše depozite ili povlače dobitke. Pored toga, ne možemo garantovati uspešnu obradu zahteva za povlačenje ili povraćaj dobitaka u slučaju kršenja ove politike. Kompanija takođe zadržava pravo da ne obrađuje dobitke ili povraćaje sredstava u situacijama kada je ova politika prekršena.
S tim u vezi, nalog igrača je zatvoren pošto je otkriveno kršenje ovih uslova. Istovremeno smo refundirali depozit koji je igrač napravio u našem kazinu. Smatramo da je ovo važan korak kako bismo osigurali pravičan pristup rešavanju situacije.
Razumemo da ova situacija može biti frustrirajuća, ali poštovanje pravila je obavezan uslov za sve korisnike, što je igrač prihvatio prilikom registracije. Naša kompanija uvek nastoji da obezbedi transparentnost u svojim procesima i postupcima, tako da su sve potrebne informacije o zabranjenim zemljama javno dostupne.
Takođe iskreno žalimo što je ovaj incident izazvao bilo kakav nesporazum ili neprijatnost. Naša komunikacija uvek ima za cilj da što jasnije prenese važne aspekte naše politike i spremni smo da pružimo dodatna pojašnjenja ili informacije ako je potrebno.
Veoma cenimo vaše razumevanje i podršku u obezbeđivanju usklađenosti sa pravilima koja su neophodna za pravilan rad naše platforme. Ukoliko imate dodatnih pitanja, slobodno nas kontaktirajte i rado ćemo vam pomoći.
Srdačan pozdrav,
LamaBet kazino
Dear Peter!
Thank you for your appeal and for bringing this situation to our attention. We want to provide an official clarification on this matter.
Our casino is committed to the highest standards of legal compliance and internal policies, including those related to the use of our service. One of the key aspects of these policies is the restricted countries policy. According to our Terms and Conditions, which are available on our official website, Spain is one of the countries where our casino services are prohibited.
The continuation of the section "4. Restricted Use" of our Terms and Conditions clearly states that players from prohibited countries are not allowed to register, place bets, make deposits, or withdraw winnings. In addition, we cannot guarantee the successful processing of withdrawal requests or refunds of winnings in case of violation of this policy. The company also reserves the right not to process winnings or refunds in situations where this policy has been violated.
In this regard, the player's account was closed as a violation of these terms was detected. At the same time, we have refunded the deposit that the player made at our casino. We consider this an important step to ensure a fair approach to resolving the situation.
We understand that this situation can be frustrating, but compliance with the rules is a mandatory condition for all users, which was accepted by the player during registration. Our company always strives to ensure transparency in its processes and actions, so all the necessary information about the banned countries is publicly available.
We also sincerely regret that this incident caused any misunderstanding or inconvenience. Our communications always aim to convey important aspects of our policy as clearly as possible, and we are ready to provide additional clarification or information if necessary.
We greatly appreciate your understanding and support in ensuring compliance with the rules that are essential to the proper operation of our platform. Should you have any further questions, please do not hesitate to contact us and we will be happy to assist you.
Best regards,
LamaBet Casino
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