Zdravo, poslao sam datoteke na vašu e-poštu!
Pokušaću da prevedem najvažnije poruke između mene i kazina.
Kazino je rekao:
„Izvinjavam se zbog vremena koje je trebalo sa provajderom igara.
Problemi u spinu su bili zbog servisa/servera provajdera igara, ali sada sve radi dobro. Imali ste zaglavljeni spin i po njihovim informacijama zaglavljeni spinovi su uzrokovani manipulacijom igre osvežavanjem stranice i to je izazvalo vizuelnu grešku u pobedničkim obrascima, a igra se možda nastavila mnogo duže nego što je trebalo, ali ne daje dobitak.
Spin je sada završen, ali nije bilo pobeda. Dokument o tome kako je prošao obrt je priložen ovom e-poruci. (Šaljem je na vašu e-poštu. Ovo je bila ona sa pogrešnom igrom itd.)
U ovakvim situacijama provajder igre je preporučio da vam vratimo iznos opklade, ali mi želimo da stanemo na stranu kupaca i dodamo na vaš račun 50 evra."
Onda sam pitao za tu stvar sa fajlom i rekli su „ups, provajder igre nam je poslao pogrešan. Tražićemo novi, ali ovo i dalje neće promeniti krajnji rezultat." (I poslao sam drugi fajl koji sam već su otpremili ovde)
I posle toga nisam ni odgovorio...
Ne znam da li govore istinu ili ne jer sam pročitao da su i drugi imali isti problem istog dana kada sam ja imao moj.
I igra je bila malo čudna jer mi je dala višestruke škrinje što je obično retko.
Ipak, posle svega ovoga, dobio sam 50 evra kada sam izgubio noćni san, mnogo vremena i novac za menjanje života.
Možda je moj prevod loš, ali tražite više i pokušaću bolje da objasnim!
Hvala vam!
Hi, I sent files to your email!
I"ll try my best to translate the most important messages here between me and the casino.
Casino said:
"Sorry for the time it took with game provider.
Problems in the spin were because game provider service/servers, but now everything works fine. You had a spin stuck and from their information stuck spins are caused by manipulatikg the game by refreshing the page and that caused visual error in winning patterns, and the game may have continued much longer than it should, but not giving winnings.
The spin has now has got finished, but there wasnt any wins. Document how the spin went is attached to this email. (I send it to your email. This was the one with wrong game etc.)
Situations like this the game provider recommended that we should give back your bet amount, but we want to stand or customers side and add to your account 50€."
Then I asked about that file thing and they said "oops the game provider sent us wrong one. We are going to ask for the new one, but this is still not going to change end result."(And sent the other file which I have uploaded here allready)
And after that I havent even replied…
I dont know if they tell the truth or not because I have read that other have had same problem on same day I had mine.
And the game was little odd because it gave me multiple times chests which is usually rare.
Still after all this I got 50€ when I lost my night sleeps, lots of time and life changing money.
There might be some bad translation by me, but ask for more and I"ll try to explain better!
Thank you!
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