Dragi Peter i uvaženi igrače,
Nadam se da će vam ova poruka biti dobro.
Drago nam je da se pozabavimo nedavnim problemima povlačenja na koje smo skrenuli pažnju.
Želimo da vas uverimo da su svi dobici i povlačenja tretirani u skladu sa našim Uslovima i odredbama.
Želimo da obavestimo da je banka klijenta odbila prvobitno traženo povlačenje. Razumemo da je ovo moralo biti frustrirajuće i izvinjavamo se za sve neprijatnosti koje je ovo moglo prouzrokovati.
Nakon toga, odmah smo kontaktirali klijenta putem e-pošte, a zatim potvrdili i putem ćaskanja da bismo objasnili situaciju i zatražili alternativni bankovni račun. Veoma cenimo vašu saradnju, i kada su novi detalji o računu bili dostavljeni, uspešno smo obradili dva isplate od po 4000 € 21. i 22. septembra.
Važno je naglasiti da sa naše strane nije bilo namere da obustavljamo bilo kakva plaćanja. Kašnjenja su isključivo pripisana ograničenjima banke u vezi sa transakcijama. Čim su dostavljeni alternativni podaci o bankovnom računu, osigurali smo da su isplate obrađene u skladu sa našim utvrđenim dnevnim i nedeljnim limitima.
Takođe potvrđujemo vašu odluku da otkažete povlačenje na čekanju u ukupnom iznosu od 48.000 evra, što je na kraju doprinelo izmirivanju preostalog iznosa.
Iskreno cenimo vaše strpljenje i razumevanje tokom ovog procesa. Naš cilj je da vam pružimo najbolju moguću uslugu, a mi smo posvećeni rešavanju svih problema koji se mogu pojaviti.
Ako imate dodatnih pitanja ili nedoumica, ne oklevajte da nam se obratite. Tu smo da vam pomognemo.
Topli pozdrav,
Letslucki Team
Dear Peter and Esteemed Player,
I hope this message finds you both well.
We’re glad to address the recent withdrawal concerns that have been brought to our attention.
We want to assure you that all winnings and withdrawals have been treated according to our Terms and Conditions.
We wish to inform that the initial withdrawal requested was rejected by the customer's bank. We understand that this must have been frustrating and apologize for any inconvenience this may have caused.
Subsequently, we promptly contacted the customer via email and then confirmed also via chat to explain the situation and requested an alternative bank account. We greatly appreciated your cooperation, and once the new account details were provided, we successfully processed two withdrawals of €4000 each on the 21st and 22nd of September.
It is important to emphasize that there was no intention on our part to withhold any payments. The delays were solely attributed to the bank's restrictions on the transactions. As soon as the alternative bank account details were furnished, we ensured that the withdrawals were processed in accordance with our established daily and weekly limits.
We also acknowledge your decision to cancel a pending withdrawal totalling €48,000, which ultimately contributed to settling the remaining balance.
We sincerely appreciate your patience and understanding throughout this process. Our aim is to provide you with the best possible service, and we are committed to resolving any issues that may arise.
Should you have any further questions or concerns, please do not hesitate to reach out. We are here to assist you.
Warm regards,
Letslucky Team
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