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Dear Karthikeyan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if you have activated any promotional offer when depositing funds into your account? To the best of your knowledge, is there a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours, using the same email address?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My lionbet user name kart5152. Lionbet team give me some vip special upgrade bonus 150000. And give turnover limit 4500000. Lionbet team told complete ur turnover after u withdraw ur money. I complete my turnover halfway that time lionbet team told, u deposit 20000 we removed all wagering. But I play hard complete my turnover 4500000. And my main account balance 270000. I give withdrawal request. That time lionbet say u used multiple account. lionbet team closed my account. But I'm not used multiple account. I login only one lionbet account. I submit my original documents like aadhar, pan card, email, bankcard. I play various platforms last few years. But lionbet newly launched I open my account. I login only one lionbet account. I play lionbet genuinly. I won lot of money. But lionbet closed my account fake reason.

Thank you very much, Karthikeyan, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Karthikeyan.,

I looked at your complaint and will do my best to help you. I would like to invite Lionbet Casino into this conversation. Casino, can you please specify the reason why did you block this player's account? If the main reason is that he had multiple accounts, please send me evidence to my email: viliam.v@casino.guru.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.