U redu, tako da sam deponovao 60 dolara bez bonusa, uspeo sam da ih podignem do 3,700 dolara, a zatim sam pratio sve njihove korake za povlačenje, a to je samostalno učitavanje ličnih dokumenata, a zatim fotografisanje držeći lični dokument koji je bio moja vozačka dozvola, a zatim poslednja stvar koja im je bila potrebna je bio moj dokaz o prebivalištu koji sam postavio na svoj bankovni izvod iz UP banke od septembra, tako da sam nakon otpremanja svega dobio zelenu kvačicu za moj bankovni izvod i moju vozačku dozvolu. Onda kada je došao do selfija sa kojim držim dozvolu, ekran se učitavao i nakon što je odmah rekao da nisam prošao verifikaciju pa sam odmah skočio na ćaskanje uživo da dobijem pomoć, rekli su mi da ne mogu pomoći i da pošaljem e-poštu njihovom KIC finansijskom odeljenju što sam odmah i uradio, odgovorili su 24 sata kasnije potpuno ignorišući ono što sam rekao i samo su rekli da mi vraćaju početni depozit. pošaljite ponovo e-mail finansijskom odeljenju KIC-a što sam i uradio i još 24 sata kasnije su mi konačno poslali e-poštu rekavši da sumnjaju da sam uradio nešto lažno kada sam predao sve svoje dokumente i da su mi zatvorili nalog pa sam im odmah poslao e-poštu pitajući ih šta da li je dokument tačno za koji misle da sam bio prevaran i sada je prošlo skoro 48 sati a ja se uopšte nisam ni od koga javio??? Ozbiljno, njegovih 3.700 dolara ne puštam ovo dok nisam platio apsolutnu šalu, uradio sam sve kako treba dao sam im sve originalne dokumente i sada sam samo u duhu...molim vas pomozite mi jer ću ići svakome i svakome za pomoć ovim povlačenjem
Okay so I deposited $60 played with no bonus managed to get it up to $3,700 then followed all their steps for withdrawal which is uploading ID documents on their own then me taking a photo holding my ID document which was my drivers licence then last thing they needed was my proof of residency which i uploaded my UP bank bank statement from September so after uploading everything i got a green tick for my bank statement and my drivers licence. Then when it got to the selfie of me holding my licence the screen was loading and after it just immediately said that i had failed the verification so I straight away jumped on the live chat to get help they told me that they couldn’t help and to email their KYC financial department which i did straight away they replied 24 hours later completely ignoring what i said and just said they were refunding my initial deposit i jumped back on live chat to get more help no one could help me and just told me to email the KYC financial department again which i did and another 24 hours later they finally emailed me back saying that they suspect i did something fraudulent when handing in all my documents and that they were closing my account so i again emailed them straight away asking them what document is it exactly that they think ive been fraudulent with and its now been nearly 48 hours and i haven’t heard back from anyone at all????? Like seriously its $3,700 im not letting this go until im paid its an absolute joke i did all the right things gave them all original documents and now im just being ghosted…please help me because i will be going to anyone and everyone i can for help with this withdrawal
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