The player from Finland reported that a minor had accessed their account and deposited approximately 1600 euros. Despite having contacted customer service, the casino had not taken any action regarding this issue. The Complaints Team reviewed the situation and determined that the player was considered responsible for all actions taken on their account, including deposits made by a third party. Consequently, the complaint was closed as no further action could be taken by the team.
Igrač iz Finske je prijavio da je maloletnik pristupio njihovom računu i položio oko 1600 evra. Uprkos tome što je kontaktirao korisničku podršku, kazino nije preduzeo ništa u vezi sa ovim problemom. Tim za žalbe je razmotrio situaciju i utvrdio da se igrač smatra odgovornim za sve radnje preduzete na njegovom računu, uključujući depozite treće strane. Shodno tome, žalba je zatvorena jer tim nije mogao preduzeti dalje radnje.
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