Hej, ovo je moj prvi post ovde, izvinite ako ovo nisam strukturirao na razumljiv način. Pokušavam da dobijem neki savet.
Nedavno sam osvojio veliku sumu u aplikaciji za kazino u Velikoj Britaniji. Ove pobede su dobijene od live casino blackjacka. Na kraju sam napravio profit od možda oko 9k (ali imam stanje od oko 11k) Pre toga sam imao odobrenu verifikaciju (id i dokaz adrese) Takođe sam uspešno povukao i ranije sam bio plaćen sa ovog istog mesta
Nedavno sam mnogo pobeđivao od blackjacka, tako da sam nakon svakih nekoliko ruku povlačio novac, što je na kraju niza dodavalo oko 10k povučenih
Sledećih dana nisam čuo ništa, iako je u ovom trenutku bio vikend (obično se ovo mesto plaća za nekoliko minuta)
Pa sam ušao u ćaskanje uživo kao što je rečeno da bi trebalo da bude ponedeljak. U ponedeljak sam otišao da se prijavim na svoj nalog i bio sam pozdravljen
„nalog je suspendovan za kontakt podršku" Kontaktirao sam podršku, ali, naravno, sve informacije su bile ograničene na skoro ništa osim da pazite da vam naš tim pošalje e-poštu
U ponedeljak uveče su poslali e-poštu tražeći dalju dokumentaciju kako bi obradili ovaj iznos, mislio sam da je dovoljno pošteno da je ipak veliki iznos. Sada sam postavio selfi na kojem držim ličnu kartu, korišćenu bankovnu karticu i bankovni izvod koji pokazuje kada sam prvi put uplatio depozit u kazino. (Sve je poslato u ponedeljak)
Sada je prošlo oko nedelju dana i čuo sam nešto. Ćaskanje uživo samo kaže da moram da sačekam, iako svi vremenski okviri koji su mi bili dostavljeni, kao što je odobrenje novih dokumenata od 48 sati, nisu ispunjeni (nisu ispunjeni vremenski okviri koji su rekli)
Tako da sam sada, naravno, zabrinut. Hoću li dobiti ovaj novac? Zašto suspendovati nalog i izvršiti pregled naloga u ovom pogodnom trenutku, srećan sam što se nikada više ovde ne kladim da samo želim svoj/novac.
To je kazino sa licencom u Velikoj Britaniji koji, prema onome što sam pročitao, igra u moju korist jer postoje mnogi propisi
Pretpostavljam da pitam da li je ovo tipično? Bilo ko drugi je doživeo slično i bilo je potrebno dosta vremena, da ponovo potvrdim da nisam uradio ništa protiv uslova, tako da sa moje strane nema ničega što sam pogrešio. Da li je verovatno da ću dobiti novac?
Hvala na vašem vremenu
Ažuriraj Prošlo je još nekoliko dana i ništa nisam čuo
Hey this is my first post here, sorry if l've not structured this in an understanding way. I'm trying to gain some advice.
I recently won a great amount on a uk casino app. These wins were gained from the live casino blackjack. I ended up making a profit of maybe around 9k (but have a balance of around 11k) Prior to this I had verification approved (id and proof of address) I had also successfully withdrawn and been paid before from this same place
So recently I was winning a lot from blackjack so after every few hands i was making a withdrawal, which at the end of the streak added to about over 10k withdrawn
Following days I heard nothing although at this point it was the weekend (normally this place pays within a few mins)
So l entered live chat as was told it should be Monday. On Monday I went to log into my account and was greeted to
'account suspended contact support' I contacted support but of course any information at all was limited to near nothing apart from look out for our team to email you
On Monday evening they sent an email requesting further documentation in order to process this amount, I thought ok fair enough it is a large amount after all. So now I uploaded a selfie of me holding my ID, the bank card used, and a bank statement showing when I first did a deposit into the casino. (This was all submitted on Monday)
It is now about a week later and I have heard anything back. Live chat just says I need to wait, although any timeframes I was provided with such as the appr of the new documents being48 hours was not met (no time frames that said have come true)
So now of course I'm worried. Will I get this money? Why suspend the account and do an account review at this convenient time, l'm happy to never wager here again I just want my/the money.
It is a UK licence casino which from what l've read does play in my favour as there are many regulations
I guess what I'm asking is, is this typical? Anyone else experienced similar and it did just take a lengthy time, again to confirm I didn't do anything against the terms and condition, so there is nothing from my end I have done wrong. Is it likely l'll get the money?
Thanks for your time
Update it’s now been a few more days and I’ve heard nothing
Automatski prevedeno:
iako sam ovo dobio i sada mnogo dana kasnije bez odgovora bez ažuriranja. Napisao sam im mejl u kome sam rekao ovo:
