NaslovnaPritužbeMirage66 Casino - Povlačenje 60.000 AUD igrača je odloženo.
Mirage66 Casino - Povlačenje 60.000 AUD igrača je odloženo.
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A$60.000
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The player from Australia had struggled to withdraw $60,000 AUD in winnings from Mirage66. Initially, the casino had agreed to pay out only $20,000 AUD, with all other funds supposedly to be forfeited, however, the agreed amount was not paid either. It had been seven days without any progress or communication from customer support. The player claimed his account was verified and he had made previous successful payouts from the casino. He also stated that there was no deposit bonus involved in his win. Despite our efforts to mediate, the casino had remained unresponsive. Therefore, the complaint had been marked as 'unresolved'.
Igrač iz Australije se mučio da podigne 60.000 AUD u dobicima iz Mirage66. U početku, kazino je pristao da isplati samo 20.000 AUD, sa svim ostalim sredstvima koja su navodno bila oduzeta, međutim, ni dogovoreni iznos nije plaćen. Prošlo je sedam dana bez ikakvog napretka ili komunikacije od korisničke podrške. Igrač je tvrdio da je njegov nalog verifikovan i da je prethodno izvršio uspešne isplate iz kazina. Takođe je izjavio da nije bilo bonusa na depozit koji je uključen u njegovu pobedu. Uprkos našim naporima da posredujemo, kazino je ostao bez odgovora. Stoga je žalba označena kao „nerešena“.
Zdravo, osvojio sam 3. decembra 2023. 71.000 AUD i tražio sam povlačenje 60.000 AUD preko osko jer sam tako ranije dobijao isplatu od mirage66, ali ovog puta kazino je rekao da će mi platiti samo 20.000 AUD i ostatak dobitka se mora oduzeti pa sam ih zamolio da vrate iznos od 60.000 AUD na moj račun igrača, a oni su rekli ne da neće i da će mi platiti samo 20.000 dolara, pa sam mislio da ću pristati na to jer na kraju, bilo je više novca nego što sam imao pre nego što sam ga osvojio.
Sada mi 20.000 dolara nije isplaćeno, a korisnička podrška me ignoriše u vezi mog povlačenja. Zatražio sam da mi takođe kažu da će mi isplatiti, ali će mi trebati samo malo vremena da to obradim. prošlo je 7 dana od kada sam osvojio novac i tražio da se zahtev za moj dobitak prebaci na moj bankovni račun...
Osećam da su me ovi momci uveliko opljačkali...
Hi I won on the 3rd December 2023 $71,000 AUD and I requested a withdrawal of $60,000 AUD via osko as that's how I've received payout from mirage66 in the past but this time the casino has said that they will only pay me $20,000 AUD and the rest of the winnings must be forfeited so I asked them to return the amount of $60,000 AUD back to my players account which they have said no they won't and would only pay me $20,000 so I thought I'd agree to that because in the end it was more money then I had before I won it.
Now the $20,000 hasn't been paid to me and I'm now being ignored by the customer support about my withdrawal Ive requested that they also said that they would pay out to me but would just need a little bit of time to process it's now been 7days since I won the money and asked for the request of my winnings to be released to my bank account...
Hvala vam puno što ste podneli žalbu. Žao nam je što čujemo za problem sa vašim povlačenjem i razumemo vašu zabrinutost. Međutim, imajte na umu da je sasvim uobičajeno da povlačenju treba nekoliko dana ili čak nedelja da se u potpunosti obrađuju. To znači da može proći neko vreme pre nego što se novac pojavi na vašem računu. Ovo kašnjenje može biti uzrokovano nedovršenom KIC verifikacijom ili velikim brojem zahteva za povlačenje.
Zbog toga savetujemo igrače da budu strpljivi, da u potpunosti sarađuju sa kazinom i da sačekaju najmanje 14 dana nakon zahteva za povlačenje pre nego što podnesu žalbu.
Možete li da nam kažete da li su vaši dobici akumulirani sa ili bez aktivnog bonusa?
Hvala vam unapred na strpljenju i odgovoru.
Srdačan pozdrav,
Petronela
Dear Nevnev,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
Could you please advise if your winnings were accumulated with or without an active bonus?
Zdravo, moj nalog je verifikovan i KIC je urađen pošto su mi oni ranije isplaćivali isplate, i obično nije potrebno toliko dugo da sredstva od njih dospeju na moj nalog dok plaćaju putem Osko plaćanja, a ja sam imao 5.000 dolara isplaćeno u roku od 8 sati od zahteva i imao sam druge isplate od $6,000 i $3000 i $9500 sve isplaćene na moj račun preko osko-a u roku od 12 sati od zahteva za povlačenje.
Nije bilo bonusa za depozit sa ovim depozitom i osvojio sam ovaj novac u 1 okretanju u normalnoj igri, ukupan iznos u 1spin-u je bio ukupno $68,019. Priložiću svoj listić za pobedu iz moje istorije ovome da biste ga videli i pregledali
ako vam treba više informacija, mogu da snimim ekran razgovora, ali sam počeo da budem zaista nezadovoljan njima dok čitaju moje poruke, ali su odlučili da ne odgovaraju, ali su takođe uzeli depozite od mene nakon što sam pobedio i pisali im nazad kada su uplatili potvrdu je poslata u poruci, ali nisu odgovorili ni na jedno od mojih upita o povlačenju mojih dobitaka.
Pokušali su da iskoriste svoje nepredvidljive uslove i odredbe o tome zašto mogu da povučem samo 20k, ali u pravilu o uslovima i rokovima koje oni koriste ne navodi se samo maksimalno povlačenje od 20k, ništa o gubitku novca preko 20k. Smatram da je ovo zaista obeshrabrujuće jer sam VIP član sa mirage66 oko 12 meseci i uplaćujem bilo gde od 4k do 8k mesečno sa ovim momcima i ovako se ponašaju prema klijentima kao što sam ja.
Hi my account is verified and the KYC is done as I've had payouts paid by them before, and it normally doesn't take this long for funds to hit my account from them as they pay via Osko payment and I've had $5,000 paid out within 8hra of request and I've had other payouts of $6,000 and $3000 and $9500 all paid out to my account via osko within 12hrs from withdrawal request.
There was no deposit bonus with this deposit and I won this money in 1 spin in normal game the total amount in 1spin was a total of $68,019 I will attach my win slip from my history to this for you to see and review
if you need more information I can screenshot the conversation but Ive started to get really unhappy with them as they are reading my messages but choosing not to reply but also they have taken deposits from me after I have won and wrote back to them when deposit slip has been sent in a message but they haven't replied to any of my queries about my withdrawal of my winnings.
They have tried to use their dodgy terms and conditions as to why I can only withdraw 20k but in the term and condition rule they are using it only states a max of 20k withdrawal nothing about forfeiting any money over 20k. I'm finding this really really disheartening as I've been a VIP member with mirage66 for about 12months and I deposit anywhere from 4k to 8k a month with these guys and this is how they treat a customer like me.
Hvala puno, Nevnev, na pojašnjenju. Proverio sam opšte uslove i evo šta sam našao ( ovde ):
ODREDBE I USLOVI
-Maksimalni limit pranja po depozitu je 20.000 dolara, a preostali dobici će biti zaplenjeni.
-Maksimalni dnevni limit povlačenja je 30.000 dolara.
-Za bilo koju Live Casino platformu, ulozi od ili veći od 20.000 dolara nisu prihvaćeni i neće biti isplaćeni od strane MIRAGE66. \*MIRAGE66 neće biti odgovoran za klađenje od ili veće od 20.000 dolara.
Čini se da kazino nameće ograničenje dobitka od 20.000 dolara na depozite od stvarnog novca, što se čini veoma nepravednim u ograničavanju potencijalnih dobitaka od stvarnog novca.
Sada ću preneti vašu žalbu kolegi Adamu ( adam.m@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, Nevnev, for the clarification. I have checked the general terms and conditions, and this is what I found (here):
TERM & CONDITIONS
-The maximum laundering limit per deposit is $20,000, the remaining winnings will be confiscat.
-The maximum daily withdraw limit is $30,000.
-For any Live Casino platform, betting stakes of or exceeding $ 20,000 is not accepted & will not be paid out by MIRAGE66. \*MIRAGE66 will not be responsible for betting stakes of or exceeding $ 20,000.
It appears that the casino imposes a winning limit of $20,000 on real money deposits, which seems highly unjust in restricting potential real money winnings.
I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Pregledao sam vaš slučaj i kontaktiraću kazino da vidim da li mogu da pomognem. Međutim, moram da vas obavestim da nismo dobili nikakav odgovor od ovog kazina u prethodnim žalbama.
Pozivamo Mirage66 Casino da se pridruži razgovoru i učestvuje u rešavanju ove žalbe.
Dragi Mirage66 kazino,
Možete li dati uvid u status zahteva igrača za povlačenje?
Srdačan pozdrav,
Adam
Hello Nevnev,
I have reviewed your case and will contact the casino to see if I can help. I should however make you aware that we have not had any response from this casino in previous complaints.
We would like to invite Mirage66 Casino to join the conversation and participate in the resolution of this complaint.
Dear Mirage66 Casino,
Can you please provide some insight into the status of the player's withdrawal request?
Samo će te ignorisati kao i uvek, nisu mi odgovorili nedeljama i samo su prešli na sledeću osobu pošto su oni samo prodavci mnogo većeg kazina Rečeno mi je da to rade na većim dobicima i povlačenjima i oni zahtevaju povlačenje iz glavnog kazina na njihov račun, a zatim odbijaju da ga deponuju na bankovni račun igrača, zaista je odvratno da se mogu izvući sa ovim jer nemaju licencu ili pod bilo kakvim propisima zbog toga.
They will just ignore you like always they haven't replied to me for weeks and they just move onto the next person since they are just a vendor to a much larger casino Ive been told that they do this on the bigger wins and withdrawals and they request the withdrawal from the main casino into their account and then refuse to deposit it into the players bank account it's really disgusting that they can get away with doing this as they ain't licensed or under any regulations because of that.
Voleli bi da zamolimo kazino da odgovori na ovu pritužbu. Produžujemo timer za 7 dana. Ako kazino ne odgovori u predviđenom roku, prigovo ćemo zatvoriti kao "nerešen", što može negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Neće odgovoriti na ovo, uvjeravam vas da neće odgovoriti jer da su bili zabrinuti za ime svog brenda ne bi uradili ono što su učinili meni i pridržavali bi se svog obećanja
They won't respond to this I can assure you that they won't respond because if they were worried about their brand name they wouldn't have done what they have done to me and would've adhered to their promise
Više puta sam pokušavao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne može mnogo postići bez saradnje sa njegove strane. Pošto kazino radi bez važeće licence i ne odnosi se ni na jednu ADR uslugu, nema ovlašćenja za igre na sreću kojoj se možete obratiti.
Označiću žalbu kao „nerešenu" u našem sistemu. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama moglo bi pomoći da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
Mogu samo da vam preporučim da birate kazina prema njihovim recenzijama i ocenama u budućnosti kako biste izbegli ovakve situacije. Žao mi je što ovom prilikom nismo mogli biti od veće pomoći.
Srdačan pozdrav,
Adame
Dear Nevnev,
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
Best regards,
Adam
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