Zdravo rachelbturner20,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Mr.O Casino-om. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno? Kada ste poslednji put uplatili depozit u kazino? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Imajte na umu da se traženje više bonusa u nizu bez deponovanja bilo čega smatra zloupotrebom bonusa i kazino može poništiti dobitke generisane od njih.
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Imajte na umu: u Casino.Guru nikada ne tražimo lozinku za vaš kazino nalog. Iako možemo tražiti informacije, nikada ne tražimo pristup vašem nalogu. Uzdržite se od deljenja lozinke sa bilo kojom trećom stranom. Mi prvenstveno komuniciramo putem zvaničnih niti, povremeno putem e-pošte radi traženih pratećih dokaza ili relevantne komunikacije.
Hello rachelbturner20,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr.O Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? When was the last time you deposited into the casino? When was the last time you spoke to the casino and what was it about?
Please keep in mind that claiming multiple bonuses in row without depositing anything is considered as bonus abuse and the casino may void the winnings generated from them.
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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