Mr Sloty Casino - Povlačenje igrača je odloženo.

I withdrew this amount on the 19/12/21, every time I ask about it they tell me it’s still in the process

Hello Tomo1897,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Mr Slotty Casino. Allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please forward any screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

Hi it was me sloty, not slotty*. Also was not slots with no bonus used. My account was verified but they changed my date of birth! I have since resolved that.

I don’t have any screenshots, as the live chat always closes.

Dear Tomo1897,

Do I understand it correctly that the casino changed some of your personal details in your account? Could you please advise since when is your account fully verified?

Long time ago, was back in December. I’m almost certain!

Thank you very much, Tomo1897, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav, who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello, Tomo1897,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Mr Sloty Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Mr Sloty Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can he expect the payment? Can you explain to us the whole situation?

Thank you in advance for providing the information.

Hello CasinoGuru,

this player's request for withdrawal was successfully completed and the player has already thanked us for that.

We thank you for the successful cooperation and ask for you to improve the Casino's undeserved reputation,

considering this and many successful cases resolved, this week only.

Kind regards,

Mrsloty VIP

All sorted, thank you!

Greetings all,

Thank you very much, Tomo1897, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, Mr Sloty Casino Team, for providing information and for your cooperation. Regarding your reputation, please contact me via email (branislav.b@casino.guru).

Best regards,

Branislav, Casino.guru