Iznos od 298,24 USDT konvertovan u EUR koji se može igrati
Zdravo, prvobitno sam se obratio mistake.com 21/09 u vezi sa problemom koji sam imao o kojem sam ih nedavno ažurirao. U suštini, ja sam problematičan kockar koji je trenutno registrovan za GamStop u Ujedinjenom Kraljevstvu i zbog psihičkih problema koje sam imao, to je dovelo do toga da imam recidiv sa navedenim problemom i da se posebno prijavim za ovu stranicu.
Nakon registracije za ovaj sajt nije bilo neophodnog zahteva za bilo kakav oblik verifikacije. Prosleđena mi je verifikacija e-pošte, ali to nije ništa drugo vezano za potvrdu zemlje u kojoj sam igrao, na primer, za koju sam prvobitno verovao da nije dozvoljeno, ali nakon provere da je dozvoljeno (podneo sam žalbu pozivajući se na TOS reference koje su sada irelevantni u smislu ograničenja zemlje za koje sam verovao da postoje, koliko sam razumeo, predmetna e-pošta nije prihvaćena.
Tokom celog igranja igrao sam back to back to back depozite što nije izazvalo nikakve zastavice/sumnje, posebno na neproverenom nalogu. Tokom ovoga sam doživeo minimalne pobede, ali sam zbog svog problema glupo nastavio. Dok sam na sajtu bilo trenutaka između mojih depozita kada sam tražio neku vrstu oblasti u vezi sa limitima depozita, na primer, kako bih pokušao da sprečim sebe da pravim glupe greške, međutim ovo nije bilo dostupno i lako dostupno na sajtu na mestima kao što je odeljak naloga i nakon nekog vremena, nakon što je sve ovo pokrenuto, pronašao sam to u malom sićušnom pisanju na dnu stranice sa vrlo malo informacija/korisnih usluga pri ruci kojima bi se mogao odmah pristupiti.
Platforma koju sam koristio za ove depozite bila je binance pai gde su posle mojih čestih transakcija konačno označili ovo što me je u suštini spasilo od bilo kakve dalje štete. Tek nakon toga sam preko live chat-a došao do greške i obavestio ih o svojoj situaciji, a zbog sramote svog problema nisam naglasio koliko je to zaista bilo loše i samo sam pojasnio da sam se zaneo.
Zbog odgovora koji sam dobio i malo saosećanja/moralnog stava/pomoći, prosledio sam im e-poruku u kojoj nisam dobio odgovor, ali razumem da ovo može potrajati pa sam kontaktirao binance koji mi je preporučio da pokrenem žalbu na koju sam pristao međutim, ovo se vratilo kao neuspešno jer trgovci "KONAČNA ODLUKA" nije bila da vrate nijedno od sredstava.
Smatram da je ovo prilično nepoštovanje jer uprkos mojoj žalbi/zabrinutosti i zahtevu na poleđini ovoga nisam bio upoznat ni sa kakvim rezultatom koji se desio kada je moj opšti slučaj uzet u obzir. Ponovo sam kontaktirao livechat i prosledio svoje detalje uključujući detaljno objašnjenje mog problema koji je u suštini odgovorio da je naišao u imanju koje je vrisnulo „Nije me briga, evo naše e-pošte ako želite da se žalite", kao i da su mi zatvorili nalog kao što je traženo danas, iako sam to uradio pre nekoliko dana i završio ćaskanje.
Tokom ovoga nije bilo nikakve moralne obaveze, posebno kada se govori o problemu za koji sam siguran da ste svesni da je tako teško rešiti i pomiriti se sa njim.
Ovu žalbu podnosim MiStake-u na osnovu usluge koju sam do sada dobio, uključujući nedostatak obaveštenja o odgovornom kockanju, a da ne pominjemo i stranu provere stvari koja je veoma slaba.
Sveukupno, ovo dosadašnje iskustvo je bilo veoma nezadovoljavajuće, stoga smatram da je prikladno da ovo eskaliram ovde.
Sve tražene informacije, npr. snimci ekrana itd. Zahtevam da se postavi na privatno između kazina/gurua. Imam dnevnike ćaskanja o svom najnovijem iskustvu ćaskanja uživo, ali izgleda da moj originalni nisu sačuvali ovo u evidenciji i ili su ga izbrisali/oduzeli mi pristup.
Amount totalling 298.24 USDT converted to playable EUR
Hi there, I originally approached mystake.com on 21/09 in regards to an issue I had which I have recently updated them in regards to. Essentially I am a problematic gambler who is currently registered for GamStop in the UK and due to issues I have mentally it caused me to have a relapse with said issue and sign up for this site in particular.
Upon registration for this site there was no necessary requirement for any form of verification. An email verification was forwarded to me but thats about it nothing else KYC related to validate the country I was playing in for example which originally I believed to be not allowed however after checking it is allowed (I did submit a complaint referring to TOS references which are now irrelevant in terms of the country restriction I believed there to be. The email in question hasn't been acknowledged to my understanding).
Throughout my gameplay I was doing back to back to back deposits which didn't raise any sort of flags/suspicions especially on an unverified account. During this I experienced minimal wins however due to my issue I stupidly continued. Whilst on the site there was times between my deposits where I looked for some sort of area in regards to deposit limits for example to try prevent myself from making stupid mistakes however this was not available and easily accessible on the site in places like the account section and after a while after all this was raised I found it in teeny tiny writing at the bottom of the page with very little information/helpful services at hand which could be of immediate access.
The platform I was using to make these deposits was binance pay where after my frequent transactions they finally flagged this up which essentially saved me from any further damage. It wasn't till after this that I reached out to mystake via live chat and made them aware of my situation and due to the shame of my issue I didn't emphasise how bad it really was and only clarfied that I got carried away.
Due to the response I received and little sympathy/moral standpoint/assistance I forwarded an email to them in which I havn't received a response however I understand this may take time so I contacted binance who recommended I initiate an appeal which I agreed to however this came back as failed as the merchants "FINAL DECISION" was not to return any of the funds.
I find this quite disrespectful as despite my complaint/concerns and request on the back of this I wasn't made aware of any result that had taken place with my overall case taken into consideration. I contacted the livechat again and forwarded my details including a thorough explanation of my problem who basically responded that came across in a manor that screamed "I don't care heres our email if you want to complain" aswell as saying they have closed my account as requested today even though I did this days ago and ended the chat.
There was no moral obligation during this especially when opening up about a problem that im sure you are aware is so difficult to deal with and come to terms to.
I am submitting this complaint to MyStake based on the service I have received thus far including the lack of notice of responsible gambling not to also mention the verification side of things being very weak.
Overall this experience so far has been very dissatisfying therefore I feel it appropriate to escalate this here.
Any requested information i.e. screenshots etc I request to be set to private between casino/guru I have chat logs of my most recent live chat experience however my original one they dont appear to have kept this on record and either deleted it / revoked me access.
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