Registrovan za mistake, potpuno verifikovan račun, deponovan i pobedio, povukao 1000 funti i još 900 funti u petak koji je obrađen u nedelju uveče
Zatim sam ponovo deponovao u ponedeljak, povukao još 1600 funti, kada sam se prijavio da proverim da li je moj nalog zatvoren, odmah sam kontaktirao podršku koja mi je rekla da se moje povlačenje još uvek obrađuje.
Odlučio sam da sačekam da se ovo obradi, a onda sam večeras zatražio ažuriranje i rekli su mi da nemam povlačenja na čekanju i da je moje povlačenje od 2000 funti bilo uspešno, stanje na mom računu je bilo samo 1600 funti, pa ako bi volim da obradim povlačenje od £2000. Potpuno sam u redu sa tim, ali to ne zvuči kao da je tako.
Veoma sam zabrinut da neću dobiti svojih 1600 funti povlačenja, što je novac koji mi je potreban za moj venčani depozit i ovo mi izaziva veliki stres.
mistake chat mi je rekao da se moje povlačenje od £1600 obrađuje, moj nalog je zatvoren i nisam mogao da se prijavim da promenim ovaj iznos tako da ne znam odakle je došlo £2000.
Signed up for mystake, fully verified account, deposited and won, withdrew £1000 and a further £900 on Friday which was processed on Sunday evening
I then deposited again on the Monday, withdrew a further £1600, when I logged in to check on the withdrawal my account had been closed, I contacted support immediately who told me my withdrawal was still processing.
I decided to wait for this to be processed, I have then asked tonight for an update and they have told me I have no pending withdrawals and that my withdrawal of £2000 was successful, my account balance was only £1600 so if they’d like to process a withdrawal of £2000 I’m absolutely fine with that but that doesn’t sound like it’s the case.
im very concerned I won’t be getting my £1600 withdrawal which is money I need for my wedding deposit and this is causing me a lot of stress.
mystake chat told me my withdrawal of £1600 was processing, my account was closed and I couldn’t log in to change this amount so I don’t know where £2000 has come from.
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