Poštovani Goergi97,
Žao mi je, ali nećemo moći dalje da vam pomognemo. Pošto ste položili novac na račun koji vam ne pripada, prekršili ste Uslove i odredbe kazina. Pošto još niste igrali sa novcem, možete tražiti povraćaj novca direktno od kazina, ali na njima je da odluče da li će vam vratiti novac ili ne, a mi ne istražujemo ove stvari.
Štaviše, pošto takođe imate nalog u ovom kazinu koji je blokiran, možda ćete biti optuženi da imate duple naloge zbog toga što vi i član vaše porodice igrate sa istog uređaja. Imati duple račune je strogo zabranjeno iu kazinu.
Iz gore navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli više pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
Dear Goergi97,
I'm sorry, but we will not be able to assist you further. Since you deposited money into an account that does not belong to you, you breached the casino's Terms and Conditions. Since you have not played with the money yet, you may ask for a refund directly from the casino, but it's up to them to decide whether they will refund you or not, and we do not investigate these matters.
Moreover, since you also have an account with this casino that is blocked, you might be accused of having duplicate accounts due to you and your family member playing from the same device. Having duplicate accounts is strictly forbidden in the casino as well.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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