The player from India had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team had attempted to communicate with him regarding the status of the withdrawal and had extended the response time. However, due to a lack of response from the player, the complaint was rejected.
Igrač iz Indije je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije bio primljen. Tim za žalbe je pokušao da komunicira sa njim u vezi sa statusom povlačenja i produžio je vreme za odgovor. Međutim, zbog nedostatka odgovora igrača, žalba je odbijena.
Status povlačenja pokazuje uspeh ali nije kreditiran, šalju mi NEFT transakciju utr id, ali iznos još nije kreditiran, NEFT plaćanje ne bi trebalo da traje više od 2 sata, zašto ovi ljudi lažu, već sam im poslao izvod iz banke
Withdrawal status showing success but hasn't credited ,they send me NEFT transaction utr id,but amount hasn't credited yet ,NEFT payment shouldnt take more than 2 hrs ,why this people lying ,I've already sent them my bank statement
Dear reddysandyadmala,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Dear reddysandyadmala,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Dear reddysandyadmala,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
