Imam ozbiljan problem sa kockanjem i opsesivno-kompulzivni kompulzivni kockar. Jednom sam se trajno oslobodio ovog kazina i spomenuo da imam ozbiljan problem sa kockanjem.
Zatvorili su račun.
Dan nakon što sam primio e-poštu od njihovog menadžera da mi je žao što ste zatvorili kameru na nalogu, nudim vam bombu.
Sada sam odmah dobio recidiv i račun je bio otvoren i rekli su da preuzimate odgovornost za svoje postupke.
Ponovo sam izgubio novac, a zatim ponovo zatražio samoisključivanje navodeći ozbiljan problem zavisnosti od kockanja i bez obzira na sve, čak i ako mi ponovo otvore račun, trebalo bi da mi onemogućite ponovno otvaranje.
Prošla su 3 dana, a onda sam ponovo dobio recidiv, pitao sam kasi da li mogu ponovo da otvore, rekli su da, ali vi preuzimate odgovornost o rekli ste da je sav moj novac ponovo izgubljen.
Ponovo sam pokušao da se samoisključi, ali oni nastavljaju da ponovo otvaraju nalog kada bi trebalo da imaju i deo da me striktno blokiraju.
Tražim povraćaj depozita pošto sam se prvi put isključio.
I have serious gambling problem and have OCD im a compulsive gambler, I self excuded with this casino once permanently and mentioned i have a serious gamblimg problem.
They closed the account.
Day after i recieved a email from their manager that sorry that you have closed your account cam i offer you a bomus.
Now i relapsed immediately and accou t was open and they said you take responsibility for your actions.
I losed money again and then asked for a self exclusioon again stating serious gambling addictioon problem and no matter what even if tey open my account again that you should make it imposs3for me to reopen.
3 days went by then i relapsed again i asked the casi oif they can reopen they said yes but you take the responsibility o said yes all my money got lossed again.
I tried self exclude again but they keep on reopening account when they should have a part aswell of strictly blocking me.
I am asking for refunds of deposits since i self excluded for first time please.
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