Dragi Ernestmus,
Hvala vam puno što ste podneli žalbu. Iako razumem vašu frustraciju, želeo bih da naglasim da svaki kazino ima drugačiju politiku bonusa i sistem nagrađivanja, i njima je dozvoljeno da odlučuju ko ima pravo da učestvuje u njemu, a ko ne. Izvinjavam se, ali ne možemo da kaznimo kazino zato što vas je isključio iz svog bonus programa, niti smo u poziciji da prisilimo kazino da vam dodeli bonuse. Mogu samo da vam preporučim da pronađete kazino koji bolje odgovara vašim zahtevima za bonus i da se uzdržite od kontaktiranja kazina jer su jasno stavili do znanja da neće udovoljiti vašim zahtevima.
Molim vas, ne oklevajte da me obavestite ako postoji još nešto, što bih mogao da učinim za vas, u suprotnom ću biti prinuđen da odbijem ovu žalbu.
Hvala na razumevanju.
Srdačan pozdrav,
Kristina
Dear Ernestmus,
Thank you very much for submitting your complaint. Although I understand your frustration, I would like to emphasize, that each casino has a different bonus policy and reward system, and they are allowed to decide who is eligible to participate in it and who is not. I apologize, but we cannot penalize the casino for excluding you from their bonus program, nor we are in a position to force the casino to grant you bonuses. I can only recommend that you find a casino that suits your bonus requirements better and refrain from contacting the casino as they have made it clear that they will not accommodate your requests.
Please do not hesitate to let me know if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.
Thank you for your understanding.
Best regards,
Kristina
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