Igrač sa Novog Zelanda na povlačenje čeka manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
The player from New Zealand has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Igrač sa Novog Zelanda na povlačenje čeka manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
Pokušao sam da ih kontaktiram direktno, ali nisam imao sreće. Također sam poslao više e-mailova, niko mi se uopće nije javio samo želeći znati da li bi neko mogao pomoći oko ovoga. Moj račun je također u potpunosti verifikovan.
Nadam se da ću se uskoro javiti nekome 🙂.
Hvala ti
I have tried to contact them directly but haven’t had any luck. I have also sent through multiple emails no one has got back to me at all just wanting to know if anyone could help with this, My account is also fully verified.
I do hope to hear back from someone soon 🙂.
Thank you
Dear Jherewini133,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dobar dan Jakk133!
Da biste dobili 10 eur bonusa bez depozita morate poslati kic na e-mail adresu: kyc@nordiscasino.com :
- fotografija sa ličnom kartom, pasošem ili vozačkom dozvolom
- selfi sa vama i dokumentom blizu vas
-dokaz o adresi
- Vaš broj telefona
Srdačan pozdrav,
Nordis Team!
Good afternoon Jaxx133!
To recive 10 eur no deposit bonus you must send the kyc to email adress: kyc@nordiscasino.com :
- a photo with your id, passport or driving license
- a selfie with you and near you the document
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Best Regards,
Nordis Team!
Poštovani Jakk133,
Pre svega želimo da vam se zahvalimo što ste se registrovali na Nordis Casino i zatražili 200% bonusa na meč.
Kao drugo, želimo da vas obavestimo da vaše povlačenje nije odobreno za obradu:
-1997554353 od 1. septembra- 96 eur
Razlog za odbijanje povlačenja je taj što je prekršen član 10 od 200% bonusa na meč.
Da budemo precizniji, želimo da vas obavestimo da ste 30. avgusta 2022. godine deponovali 10 evra koristeći „Nordis200" promo kod i da ste dobili bonus od 20 evra.
Prema tački 1.1.4. „Specifikacije 2000%Match Bonusa: Zahtevi za klađenje: 20 k depozit+bonus" , što znači da je trebalo da ostvarite promet od 1050 eur. Nažalost ste uložili 375 eur.
Sve odredbe i uslove 200% Match bonusa možete pročitati ovde: https://online.nordiscasino.com/bonus-200
Ako imate drugih pitanja, obavestite nas. Nordis tim vam je uvek na raspolaganju.
Srdačan pozdrav.
Dear Jaxx133,
First of all we would like to thank you for registering on Nordis Casino and claiming the 200% Match Bonus .
Second of all we would like to inform you that your withdrawal were not approved for processing:
-1997554353 from 1 september- 96 eur
The reason for declining the withdrawals is that the article 10 from 200% Match Bonus Terms and conditions were braked.
To be more precise we would like to let you know that you have deposited 10 euro on 30 August 2022 using „Nordis200" promo code and you have received 20 euro Bonus.
Acording to point 1.1.4. „2000%Match Bonus specifications: Wagering requirements: 20 x deposit+bonus" , meaning that you should have achieved a turnover of 1050 eur. Unfortunately you wagered 375 eur.
All terms and conditions of 200% Match bonus can be read here: https://online.nordiscasino.com/bonus-200
If you have other questions, please let us know. Nordis Team is always at your disposal.
Best regards.
Dear Jherewini133,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, primorani smo da zatvorimo ovaj slučaj jer igrač nije odgovorio na naše poruke i pitanja. Zbog toga nismo u mogućnosti da nastavimo sa daljom istragom ili predložimo moguća rešenja.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.