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The casino tried to black out my deposit and does not accept withdrawals. I saved 2x50 € 26.4 which did not immediately reach my casino account, remained in the Skrill account.

However, Skrill sent the money 2x50 € to the casino after 2 days on 28.4. The casino only put 1x50 in my casino account. I had to wait 3.6 degrees until they fixed the error. It wasn’t until I contacted Askgamblers that they put another 50 into my account. However, I am unable to raise this € 50 even though I sent the necessary documents 5 weeks ago. The casino also does not reply to any of my emails and immediately closes the chat when I try to inquire about it. I think this casino would be blacklisted.

Kasino yritti pimittää tallletustani ja ei hyväksy nostoja. Tallensin 2x50€ 26.4 joka ei heti mennyt perille kasinotililleni, jäi skrill tilille.

Kuitenkin skrill lähetti rahat 2x50€ kasinolle 2 päivän jälkeen 28.4. Kasino laittoi vain 1x50 kasinotililleni. Jouduin odottamaan 3.6 ast kunnes korjasivat virheen. Vasta otettuani yhteyttä Askgamblersiin he laittoivat toisen 50 tililleni. Kuitenkin en pysty nostamaan tätä 50 € vaikka olen 5 viikkoa sitten lähettänyt tarvittavat dokumentit. Kasino ei myöskään vastaa yhteenkään sähköpostiini ja sulkee heti chatin kun yritän kysellä asiasta. Minusta tämä kasino kuuluisi mustalle listalle.

Dear Maria,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand correctly that the deposit issue has been resolved and you now are not able to request a withdrawal?

Also, do I understand correctly that you cannot request a withdrawal due to incomplete verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hey

the matter was resolved and i finally caught a chat that sent my money. thank you

Hej

asia ratkesi ja sain vihdoin kiinni chatin joka lähetti rahani. Kiitos teille

Awesome news, Maria. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.