The player from Finland, who had self-excluded from Nucleonbet, was able to open an account with Nords Casino, which was operated by the same group. Despite MGA guidelines having stated that self-exclusion should have applied across all brands, the casino had refused to void the player's bets and refund deposits. The player had provided proof of self-exclusion and recent deposits at Nords Casino. We had reached out to the casino for a response, but they had failed to reply. As a result, we were unable to proceed with the investigation and the complaint was classified as 'unresolved'.
Igrač iz Finske, koji se samoisključio iz Nucleonbet-a, mogao je da otvori račun u Nords kazinu, kojim je upravljala ista grupa. Uprkos MGA smernicama koje su navele da je samoisključivanje trebalo da se primeni na sve brendove, kazino je odbio da poništi opklade igrača i vrati depozite. Igrač je pružio dokaz o samoisključenju i nedavnim depozitima u kazinu Nords. Kontaktirali smo kazino za odgovor, ali oni nisu odgovorili. Kao rezultat toga, nismo bili u mogućnosti da nastavimo sa istragom i žalba je klasifikovana kao „nerešena“.
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