OReels Casino - Igrač je dostavio lažne lične podatke.

I joined oreels a few moments ago and where you sign up it would not let me change the country from United kingdom but I did mark u.s.d I joined and went immediately to chat to to let them know the problem and was just dismissed like I was nothing. They kept saying I falsely signed up giving a different country. I was letting them know. Then they said we dont accept usa yes they do. It even gives the usd dollar slot. Then they went back to I falsified info. Kept telling me have a nice day. Their unprofessional idiots.

Dear nanniedeb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, there is nothing we can do for you in this matter. Please understand that providing false personal data is absolutely prohibited in all the online casinos. I would strongly recommend avoiding this kind of action in the future.

I have checked general terms and conditions, and this is what I found https://www.oreels.com/#/lobby:

As you can see, the United States are indeed, one of the restricted jurisdictions.

I’m sorry we couldn’t help you to resolve this problem, but please do not hesitate to contact us if you run into any issues with this or any other casino. Please let me know if there is anything else, we could help you with, otherwise, I will be forced to reject this complaint. Thank you for your understanding.

Best regards,

Petronela

Dear nanniedeb,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.