Zatražio sam povlačenje 485 dolara 14.10.
Do tada su se isplate odvijale normalno, ali ovaj put je prošlo oko mesec dana i sredstva još nisu dospela na moj račun.
Kada sam podneo zahtev za povlačenje, opcija za VEGA novčanik je bila dostupna kao način povlačenja, tako da sam koristio VEGA novčanik da napravim svoj zahtev.
Međutim, nakon provere sada, VEGA novčanik je dostupan kao način depozita, ali je nestao iz metoda povlačenja. (Nisam siguran da li je to slučaj samo za mene ili je isto tako i za druge korisnike.)
Pitao sam se za podršku otprilike tri puta, ali svaki put mi kažu:
"Proverićemo sa odeljenjem za finansije."
„Kontaktiraćemo vas čim dobijemo odgovor od finansijskog odeljenja. Ali nisam dobio nikakav dalji kontakt nakon tih uveravanja.
Osećam da kazino strana nema nameru da obradi moje povlačenje, pa ako je moguće, želeo bih pomoć u vezi sa mojim problemom povlačenja.
Hvala unapred na pomoći.
I requested a withdrawal of $485 on 10/14.
Up until then, withdrawals were processed normally, but this time it has been about a month and the funds have not yet been credited to my account.
When I made the withdrawal request, the option for VEGA Wallet was available as a withdrawal method, so I used VEGA Wallet to make my request.
However, upon checking now, the VEGA Wallet is available as a deposit method, but it has disappeared from the withdrawal methods. (I’m not sure if this is the case only for me or if it’s the same for other users as well.)
I have inquired with support about three times, but each time they say:
"We will check with the finance department."
"We will contact you as soon as we receive a reply from the finance department." But I have received no further contact after those assurances.
I feel like the casino side has no intention to process my withdrawal, so if possible, I would like some assistance with my withdrawal issue.
Thank you in advance for your help.
＄485を10/14に出金申請しました。
それまでは普通に出金されていましたが、今回は約1か月たった今も着金しません。
私が出金申請した時はVEGAウォレットの項目が出金手段にありましたので、VEGAウォレットにて出金申請を行っています。
ただし、今確認すると入金手段にはVEGAウォレットがありますが、出金手段からVEGAウォレットが消えてしまっている状態です。（私だけなのか他のユーザーも一緒なのか不明です）
サポートに3回ほど問い合わせしましたが、
財務部門に確認します。
財務部門から返信があり次第ご連絡します。と言われて3回ともその後連絡すらありません。
出金する意志をカジノ側から感じないので、可能であれば出金のお手伝いをして頂きたく思います。
宜しくお願いします。
Automatski prevedeno:
