Dragi vesin67,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Proverio sam odeljak Plaćanja na veb lokaciji kazina i evo šta sam našao:
Možete da izvršite bezbedna onlajn plaćanja trenutno koristeći Visa Debit, Maestro, Visa Electron, Mastercard i E-pai.bg Depoziti su trenutni i Palmsbet.com ne naplaćuje naknade za korišćenje gore navedenih metoda. Ime vlasnika debitno-kreditne kartice mora biti isto kao registrovano ime na vašem palmsbet.com nalogu; ako to nije slučaj, nalog igrača će biti automatski suspendovan. Sve aktivnosti ili opklade postavljene pre suspenzije biće izmirene u skladu sa pravilima igre. Za bankovne depozite, uputite uplatu na sledeći bankovni račun Palmsbet.com IBAN: BG62FINV91501017448112. U referencu polja unesite svoje korisničko ime Nakon što izvršite bankovni depozit, kontaktirajte naš tim za podršku za detalje. Imajte na umu da svi depoziti trećih lica nisu dozvoljeni , a sredstva će biti vraćena na račun pošiljaoca. Sva deponovana sredstva moraju biti uložena jednom, tako da mogu biti dostupna za povlačenje.
Štaviše, pogledajte naš Kodeks poštenog kockanja za igrače :
„Za depozite i isplate, trebalo bi da koristite samo bankovne račune i kreditne kartice na svoje ime. Ako to ne uradite, mogli biste upasti u nevolje kada pokušavate da izvršite povlačenje. Ovo pravilo je uglavnom na snazi da spreči kredit. zloupotrebe kartica, kao i zbog međunarodnih propisa protiv pranja novca".
Imajte na umu da je ovo pravilo prekršeno. Kazina mogu dozvoliti neke izuzetke kada deponuju ili povlače sredstva koristeći zajedničku karticu ili se ova mogućnost unapred saopšti. Tehnički je veoma teško proveriti ko je vlasnik načina plaćanja u fazi deponovanja. Ovo se može proveriti samo tokom verifikacije naloga, što se obično radi kada se traži povlačenje. Stoga je odgovornost igrača da koristi samo dozvoljene načine plaćanja.
Ako niste u mogućnosti da dokažete da ste legitimni vlasnik načina plaćanja i niste dobili odobrenje od kazina koje vam dozvoljava da koristite metod plaćanja treće strane, bojim se da ne možemo mnogo da uradimo za ti.
Hvala vam unapred na odgovoru i razumevanju.
Srdačan pozdrav,
Veronika
Dear wesin67,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the Payments section of the casino website, and this is what I found:
You can make secure online payments instantly using Visa Debit, Maestro, Visa Electron, Mastercard and E-pay.bg Deposits are instant and Palmsbet.com apply no charges for using the methods listed above. The debit-credit cardholder's name must be the same as the registered name on your palmsbet.com account; if this is not the case, the players account will be automatically suspended. Any activity or bets placed prior to suspension will be settled according to game rules. For bank deposits, please instruct payment at the following bank account of Palmsbet.com IBAN: BG62FINV91501017448112. In the field reference please place your username After making the bank deposit, please contact our Support Team for details. Be advised that all third party deposits are not allowed, and funds will returned to sender's account. All deposited funds need to be wagered once, so they can be available for withdrawal.
Furthermore, please check our Fair Gambling Codex for Players:
"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.
If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.
Thank you very much in advance for your reply and understanding.
Best regards,
Veronika
Automatski prevedeno:
