Parimatch Casino BR - Igrač se trudi da potvrdi.

My account was already verified and i have made lots of deposit and withdrawal but now they banned my withdrawal system and asking additional documents for verification i already mailed all required documents to them but they are not giving any answer its been more than 30 days they are not verifying my account

Hello Zala,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Parimatch Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? Did you ever receive a confirmation from the casino that your account is verified? When was the last time the casino responded and what was it about?

Looking forward to your answer.

Regards,

Nick

Last date i Request for withdrawal was 15 may 2022 , yes the casino Emailed me 6 month Back my account is verified i provided Doucumnets 6 months ago , and they are asking additional documents like bank statement i provide them but they are not Verifying ,the last reply they gave me 8 june and the reply was "

Your request has been sent to our specialists and need more time to be processed. We will inform you about any changes with the following letter"

After cousuming 1 month they are asking more time

Hello Zala,

It is common to request for an additional check multiple times as your documents or some personal details might have changed. However, it shouldn't take that long if you have provided all the necessary documents. Could you please advise when was the last time you send them something?

Dear Zala ,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.