NaslovnaPritužbeParimatch Casino IN - Depozit igrača nije pripisan.
Parimatch Casino IN - Depozit igrača nije pripisan.
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Parimatch Casino IN
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Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
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Parimatch Casino IN ima Indeks sigurnosti od 4,6, što znači da neki faktori pokazuju da ima nizak nivo sigurnosti. Istraž Indeks sigurnosti ovog kazina
Poslato:
01/10/2024
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Nije rešeno : 29/10/2024
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The player from India faced issues with a deposit of Rs. 3000 made via UPI QR to Parimatch, which did not reflect in her account after multiple hours of waiting. The casino claimed the deposit did not go through and assured a refund within 5 business days, but she had yet to receive her money. Despite ongoing communication and evidence provided, Parimatch failed to clarify the situation or take responsibility, stating that her payment details may have been shared with a third party. The Complaints Team reached out to the casino for further information but did not receive a satisfactory response. The complaint was marked as 'unresolved' due to the lack of cooperation from the casino, which operated without a valid license in her region.
Igrač iz Indije se suočio sa problemima sa depozitom od Rs. 3000 napravljeno preko UPI KR za Parimatch, što se nije odrazilo na njen nalog nakon višesatnog čekanja. Kazino je tvrdio da depozit nije prošao i da je osigurao povraćaj u roku od 5 radnih dana, ali ona još nije primila svoj novac. Uprkos tekućoj komunikaciji i pruženim dokazima, Parimatch nije uspela da razjasni situaciju ili preuzme odgovornost, navodeći da su njeni detalji o plaćanju možda podeljeni sa trećom stranom. Tim za žalbe se obratio kazinu za dodatne informacije, ali nije dobio zadovoljavajući odgovor. Žalba je označena kao 'nerešena' zbog nesaradnje kazina, koji je radio bez važeće dozvole u njenom regionu.
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Želeo bih da vas upozorim, da ako vaš depozit nikada nije uplaćen na vaš kazino račun, jedino što možete da uradite je da kontaktirate svog dobavljača plaćanja. Oni moraju da istraže, ali imajte na umu da je to dugotrajan proces koji traje otprilike mesec dana. U ovim slučajevima, kazino ima vezane ruke. U međuvremenu, toplo bih preporučio da ne deponujete više sredstava dok se problem ne reši.
Ako se novac izgubi tokom transakcije, biće potrebno neko vreme pre nego što bude pripisan na vaš kazino račun.
Možete li molim vas da kažete da li je to bio vaš prvi depozit koristeći ovaj način plaćanja u ovom kazinu?
Da li ste već kontaktirali dobavljača plaćanja? U idealnom slučaju, trebalo bi da budu deo istrage.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem. Hvala unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear thanishka111,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if it was your first deposit using this payment method in this casino?
Have you contacted the payment provider already? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Kada kliknem na UPI KR. Dobio sam dole priložene UPI detalje sa KR kodom.
Izvršio sam uplatu iznad KR i sada sam proverio da li je paritch odbio uplatu
Kada sam ih kontaktirao, rekli su mi: „Cenimo što ste kontaktirali Parimatch.
Pišemo da vas obavestimo o problemu sa vašim depozitom.
Molimo Vas da prihvatite naše najiskrenije izvinjenje za sve nastale neprijatnosti. Nažalost, vaš nedavni depozit nije uspeo da se pojavi na vašem nalogu. Da bi se iznos refundirao, ostavite period obrade od 5 radnih dana. U slučaju da ne dobijete povraćaj sredstava u navedenom roku, molimo da nam dostavite ažurirani bankovni izvod u PDF formatu. Ova izjava treba da sadrži sve transakcije od datuma vašeg depozita do danas, kao i zvanični logo vaše banke.
Nestrpljivo očekujemo potrebne informacije sa Vaše strane. Ne ustručavajte se da nas kontaktirate ako vam zatreba dodatna pomoć. Uvek smo vam na usluzi. Nadamo se da je pred vama divan dan.
S poštovanjem,
Parimatch tim za podršku."
Najšokantnije od svega ovoga je što sam koristio Phone Pe novčanik i platio KR kodom, Kažu da će mi biti vraćen novac. Moje pitanje je bez poznavanja detalja mog bankovnog računa i IFSC koda, kako će oni izvršiti transfer?
Neki ljudi se suočavaju sa ovim problemom i nisu primili nikakav iznos od 5 meseci. Primer priloga
Nakon što sam izgubio svoje zatvorene ovog meseca, imao sam više bolova zbog parimača. Bez moje greške patim.
Molim vas pomozite mi da vratim svoj novac
It is the first time I used UPI QR in the casino
When I click on UPI QR. I got the below attached UPI details with a QR code.
I've done payment to above QR and now I've checked that parimatch has declined the payment
When I contacted them, they are saying this "We appreciate you reaching out to Parimatch.
We are writing to inform you regarding an issue with your deposit.
Please accept our sincerest apologies for any inconvenience caused. Unfortunately, your recent deposit was unsuccessful in appearing in your account. For the amount to be refunded, please allow for a processing period of 5 working days. In the event that you do not receive the refund within the specified timeframe, we kindly request that you provide us with an updated bank statement in PDF format. This statement should include all transactions from the date of your deposit until present, as well as your bank's official logo.
We eagerly await the necessary information from your end. Please do not hesitate to contact us should you require further assistance. We are always at your service. We hope you have a wonderful day ahead.
Sincerely,
Parimatch Support Team."
Most shocking this out of all this is I used Phone Pe Wallet and paid to QR code, They are saying I will be refunded. My question is Without knowing my bank account details and IFSC code, How they will transfer?
Some people are facing this issue and haven't received any amount since 5 months. Attaching Example
After losing my closed ones this month, I've been in more pain because of parimatch. Without my mistake I'm suffering.
Hvala na odgovoru, thanishka111. Imajte na umu da sam vas pitao da li ste kontaktirali dobavljača plaćanja, a ne da li je uplata označena kao obrađena. Molimo vas da kontaktirate dobavljača plaćanja i prosledite svu relevantnu komunikaciju kristina.s@casino.guru . Alternativno, možete ga objaviti ovde.
Thank you for your reply, thanishka111. Please note that I asked if you contacted the payment provider, not if the payment is marked as processed. Please get in touch with the payment provider and forward all the relevant communication to kristina.s@casino.guru. Alternatively, you can post it here.
jedna osoba koja je podigla tiket gde više ne mogu da ćaskam sa njom kaže da je iznos kreditiran pa sam zatvorio tiket (LAŽNO) Nikada nisam primio novac na svoj bankovni račun ili paritch račun.
Sada sam razgovarao sa drugom osobom i dobijam istu automatizovanu poruku nakon 4 sata od zatvaranja tiketa, oni sada kažu da njihov tim radi i da ću uskoro dobiti sredstva.
zašto su zatvorili tiket govoreći iznos koji mi je pripisan što je lažno i sada kažu da i dalje rade.
one person who raised ticket where i cant chat with her anymore says amount credited so closed the ticket(FALSE) I never received money to my bank account nor parimatch account.
Now i had a chat with different person and I'm getting same automated message after 4 hours of closing ticket they are now saying their team is working and I will receive funds soon.
why did they close ticket saying amount credited to me which is false and now they are saying they are still working.
Pratio sam smernice za transakcije samo iz parimatch-a.
1. Hteo sam da položim Rs. 3000 na moj paritch račun.
2. Izabrao sam UPI KR plaćanje
3. parimatch sa detaljima i KR kodom, gde moram da pošaljem novac navedenoj osobi
4. Preneo sam i otkucao UTR koji je paritch tražio.
Detalji o trećoj strani su dati samo paritch-om. Parimatch mora da preuzme krivicu i vrati novac. Parimatch je rekao da ću dobiti povraćaj novca nakon 5 dana čekanja i nakon slanja bankovnog izvoda.
Ali prošlo je 14 dana. Kakva je ovo prevara?
Nije me briga za moju poverljivost. Parimatch mi je poslao detalje i rekao mi da prenesem iznos toj osobi. Što sam i uradio, pa patimatch mora da preuzme odgovornost za tu transakciju pošto su mi rekli da prenesem na pomenutu osobu.
Prilažem sve snimke ekrana kao dokaze.
Molim vas pomozite mi da dobijem svoj novac jer mi je parimatch dao te detalje transfera treće strane.
Pomozite mi ovo je mučenje. 14 dana.
13 days. Still not yet received money.
They are now saying this.
I followed transaction guidelines from parimatch only.
1. I wanted to deposit Rs. 3000 to my parimatch account.
2. I selected UPI QR payment
3. parimatch given the details and QR code, where I have to send the money to said person
4. I transferred and typed UTR which parimatch asked.
Details of the third party is given by parimatch only . Parimatch have to take blame and refund. Parimatch said I will get refund after 5 days wait and after sending bank statement.
But 14 days over. What kind of fraud is this?
I dont care about my confidentiality. Parimatch sent me details and told me to transfer the amount to that person. Which I did, so patimatch have to take resposibility of that transaction as they have told me to transfer to the said person.
Im attaching all screenshots as proofs.
Please help me get my money as parimatch has given me those 3rd party transfer details.
Pogledajte šta govore posle 14 dana. Kažu da je drugi korisnik zatražio moj novac? Kako je to moguće? Dali su mi KR kod za transfer iznosa, što sam i uradio. Šta je moja greška ovde?
Zašto paritch ne preuzima odgovornost i vraća mi novac za njihovu grešku?
Molim vas pomozite.
Look what they are saying after 14 days. They are saying another user claimed my money? How is it possible? They havr provided me QR code to transfer amount, which I did. What is ?my mistake here?
Why is parimatch no taking responsibility and giving me refund for their mistake?
Hvala puno, thanishka111, na saradnji. Sada ću preneti vašu žalbu kolegi Mihalu ( michal.k@casino.guru ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, thanishka111, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Tvrde da je neko zatražio MOJ iznos koristeći moj UTR. Nikada nikome nisam podelio svoju UTR transakciju. Zašto ću to ikada učiniti?
Oni su mi sami dali KR kod da prebacim novac svom provajderu plaćanja treće strane i odmah nakon uplate sam uneo UTR broj i odmah sam dobio iskačući prozor da se UTR već koristi. Ovo nije moja greška i oni takođe tvrde da ne mogu da kontaktiraju svog dobavljača plaćanja. Šta treba da uradim? Zašto moram da patim zbog njihove greške?
Molim vas pomozite mi da dobijem svoj novac.
They are claiming that someone has claimed MY amount using my UTR. I have never shared my UTR transaction to anyone. Why will I ever do that?
They themselves given me the QR code to transfer the money to their third party payment provider and right after payment i have entered UTR number and immediately I got a pop up saying UTR is already used. This is not my mistake and they are also claiming that they are unable to contact their payment provider. What I have to do? Why I have to suffer because of their mistake?
Ja sam Michal i preuzeo sam vašu žalbu. Pregledao sam vaš slučaj i imam još nekoliko pitanja. Dakle, dobili ste iskačuću poruku da je UTR već korišćen odmah nakon što ste skenirali KR kod? Ako sam dobro razumeo, transakcija je odmah odbijena, zar ne? Da li ste kontaktirali PhonePe ili Upi podršku da se raspitate o transakciji? Ako jeste, kako su odgovorili?
Kontaktiraću kazino da rasvetlim ovu stvar.
Želeli bismo da pozovemo Parimatch Casino IN da se pridruži razgovoru.
Poštovani Parimatch Casino IN,
Možete li nam dati informacije o tome zašto je igraču dat KR kod za depozit koji je već korišćen? Koliko dugo važi generisani KR kod? Kada je obavljena prva (prva transakcija koja koristi isti KR kod/UTR) transakcija? Da li je igrač koji je izvršio prvu transakciju takođe zatražio povraćaj novca ili zašto su sredstva sa istim KR kodom/UTR vraćena drugom korisniku? Ako postoje informacije koje se ne mogu javno podeliti, prosledite mi ih na michal.k@casino.guru
Hello thanishka111,
I'm Michal and I have taken over your complaint. I have reviewed your case and I do have some additional questions. So you received the pop-up message that the UTR was already used right after you scanned the QR code? If I understand it correctly the transaction was declined straight away, correct? Have you reached out to PhonePe or Upi support to enquire about the transaction? If so, how did they respond?
I will contact the casino to shed more light on this matter.
We would like to invite Parimatch Casino IN to join the conversation.
Dear Parimatch Casino IN,
Can you please provide information on why was the player provided with a deposit QR code that was already used? How long is the generated QR code valid? When was the first (first transaction that uses the same QR code/UTR ) transaction done? Has the player who made the first transaction requested a refund as well, or why were the funds with the same QR code/UTR returned to another user? If there is any information that cannot be shared publicly please forward it to me at michal.k@casino.guru
Dakle, dobili ste iskačuću poruku da je UTR već korišćen odmah nakon što ste skenirali KR kod?
Zdravo, U parimatch-u postoji nekoliko opcija za deponovanje iznosa, izabrao sam UPI KR, pri čemu su mi dali KR kod i onda moram da skeniram i prenesem iznos i nakon transfera iznosa, moram da unesem UTR broj u paritch i kliknite na pošalji.
Sada nakon što sam kliknuo na Pošalji, dobio sam iskačući prozor koji kaže ovo
„UTR VEĆ KORIŠĆEN" Nisam čak ni odložio 10 sekundi nakon što sam izvršio uplatu, nema šanse da neko uzme moj novac koristeći moj UTR, nikada nisam predao niti nikome rekao. Ovo je njihova prevara.
Ako sam dobro razumeo, transakcija je odmah odbijena, zar ne?
Prvo su rekli da moja transakcija nije uspela (pre 10 dana) Sada kažu da je neko zatražio moj iznos. (Ovo je prevara.)
Oni mi samo šalju prosleđene poruke bez promene imena.
Da li ste kontaktirali PhonePe ili Upi podršku da se raspitate o transakciji? Ako jeste, kako su odgovorili?
Kažu da je transakcija uspešna.
Prošlo je već 15 dana. Bez moje greške patim. Takođe su mi rekli da ne mogu da kontaktiraju svog dobavljača plaćanja treće strane, što NIJE moja greška.
Molim vas pomozite mi da dobijem svoj novac.
So you received the pop-up message that the UTR was already used right after you scanned the QR code?
Hi, In parimatch there are several options to deposit the amount, I selected UPI QR, wherein they provided me a QR code and then I have to scan and transfer the amount and after transferring the amount, I need to enter UTR number in parimatch and click on submit.
Now after I clicked on submit, I got a pop up saying this
"UTR ALREADY USED" I didn't even delay 10 seconds after completing my payment, there is no chance someone claims my money using my UTR, I have never submitted or told to anyone. This is fraud by them.
If I understand it correctly the transaction was declined straight away, correct?
First they said my transaction is failed(10 days back) Now they are saying someone has claimed my amount. (This is fraud.)
They are just sending me forwarded messages without changing names also.
Have you reached out to PhonePe or Upi support to enquire about the transaction? If so, how did they respond?
They are saying Transaction is sucessful.
Its been 15 days already. Without my mistake I'm suffering. They have also told me they are unable to contact their third party payment provider, which is NOT my fault.
Pogledaj kako me okrivljuju. Zašto ću BILO KOMU dati svoje DETALjE O PLAĆANjU? MOLIM VAS ZATRAŽITE OD NjIH DOKAZ ILI BILO KOJI SNIMKA NA KOJEM SAM BILO KOME DAO SVOJE DETALjE. OVO JE PREVARA BEZ IKAKVIH DOKATA, KAKO MOGU ME OKRITI? Znam šta da radim, a šta NE.
Molim vas pomozite MI
Look at the way they are blaming me. Why will I ever give MY PAYMENT DETAILS TO ANYONE? PLEASE ASK THEM PROOF OR ANY SCREENSHOT WHERE I HAVR GIVEN MY DETAILS TO ANYONE. THIS IS FRAUD WITHOUT ANY PROOF , HOW CAN THEY BLAME ME? I know what to do and what NOT to do.
Zašto ću poslati svoj UTR broj nekome iz Pakistana znajući da postoje tenzije u zajednici? Zašto ću nekome namjerno poslati svoj UTR broj za manje od 5 sekundi??
Preneo sam i odmah uneo UTR broj bez odlaganja, manje od 5 sekundi. Nakon što sam odmah ušao, dobio sam iskačući prozor da je UTR već korišćen.
To jednostavno NISAM ja. Mnogo ljudi se suočava sa istim problemom iz parimatch-a.
Molim vas pomozite mi da dobijem svoj novac.
How can they blame me without any proof?
Why will I wantedly lose money?
Why will I send my UTR number to someone from pakistan knowing wr have communal tensions? Why will I wantendly send my UTR number to someone in under 5 seconds??
I have transferred and immediately entered UTR number without delay like under 5 seconds. After entering immediately i got a pop up saying UTR already used.
Its just NOT me. There are many people facing same issue from parimatch.
Samo delim neke od dokaza da pljačkaju novac od ljudi dajući lažne razloge kao što je druga osoba tvrdila itd. Ovo je samo nekoliko koje sam pronašao.
Just sharing some of the proofs that they're looting money from people by giving fake reasons like another person claimed etc. These are only few I found.
Upravo sam saznao da ljudi u Pakistanu nemaju aplikaciju PhonePe. Ne mogu dobiti isti UTR broj kao moj. Ovo je prevara iz parimatch-a.
Ne postoji način da podelim svoj UTR broj nekome u Pakistanu za manje od 5 sekundi. Uneo sam UTR broj za manje od 5 sekundi. Nema šanse da neko može zatražiti moj NOVAC, posebno kada je iz +92 (Pakistan)
Mnogi ljudi pate zbog parimača kao što ste videli na fotografijama koje sam prethodno priložio. Svi imaju slične probleme kao moj.
MOLIM VAS POMOZITE MI DA DOBIJEM MOJ NOVAC.
I just came to know that people in Pakistan doesn't have PhonePe App. They can't get the same UTR number as mine. This is fraud from parimatch.
There is no way I can share my UTR number to someone in Pakistan in under 5 seconds. I have entered UTR number in under 5 seconds. There is no way someone can claim my MONEY especially when they are from +92(Pakistan)
Many people are suffering because of parimatch as you have seen in the photos I attached previously. All have similar issues like mine.
Razumem vašu frustraciju čitavom situacijom, ali imajte na umu da objavljivanje negativnih recenzija drugih igrača u ovoj niti za žalbe nema uticaja na proces rešavanja. Već sam kontaktirao Parimatch tim i radim na potencijalnom rešenju vaše žalbe sa njima. Kao što možda razumete, ovaj proces može potrajati malo vremena, ali ću vas obaveštavati čim bude bilo kakvog napretka. U međuvremenu, ljubazno vas molim za strpljenje i razumevanje i molim vas da se uzdržite od objavljivanja pomalo nepovezanog sadržaja.
Dear thanishka111,
I understand your frustration with the whole situation, but please understand that posting other player's negative reviews in this complaint thread has no effect on the resolution process. I have already reached out to the Parimatch team, and I'm working on a potential solution to your complaint with them. As you might understand, this process may take a little time, but I will keep you updated as soon as there is any progress. In the meantime, I kindly request your patience and understanding and request that you refrain from posting somewhat unrelated content.
Veoma sam zabrinut zbog ovoga. Ako izgubim novac klađenjem, onda je u redu. Ali ovde NISAM uradio ništa loše. Uneo sam UTR broj ispod 5 sekundi i oni tvrde da sam podelio detalje svoje transakcije sa drugom osobom, ovo je potpuno LAŽNO. Zašto ću to ikada učiniti? Ja se kockam već 7 godina, znam kako da zaštitim svoj račun i znam kako da uplatim na svoj račun, zašto ću deliti detalje svoje transakcije drugoj osobi ispod 5 sekundi?
Da li su kontaktirali osobu za koju tvrde da je ta osoba tražila MOJ novac? Da li su od njega tražili dokaz o transakciji? bilo kakav snimak ekrana transakcije?
Dear Michal,
I'm very much worried about this. If i lose money by betting, then it's fine. But here I've NOT done anything wrong.I have entered UTR number under 5 seconds and they're claiming that I've shared my transaction details to another person, this is completely FAKE. Why will I ever do that? I'm gambling since 7 years, I know how to protect my account and I know how to deposit into my account, why will share my transaction details to another person under 5 seconds?
Did they contact the person, who they are claiming that person claimed MY money? Did they ask him the transaction proof? any kind of transaction screenshot?
Voleli bi da zamolimo kazino da odgovori na ovu pritužbu. Produžujemo timer za 7 dana. Ako kazino ne odgovori u predviđenom roku, prigovo ćemo zatvoriti kao "nerešen", što može negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Naravno da neće. Postoji 1000 pregleda na mreži gde nedostaju depoziti. Da li su svi podelili detalje svoje transakcije sa drugima kao što tvrde kao ja.
Izuzetno sam razočaran Parimatch-om. Prevare!
Ofcourse they won't. There are 1000s of reviews online where deposits are missing. Does everyone shared their transaction details to others like they're claiming like I did.
I'm extremely disappointed with Parimatch. Frauds!
Neće odgovoriti. Postoji 100 ljudi na mreži u trustpilotu, oni su ostavili mnogo recenzija sličnih mojoj. Ovo je najveća prevara koja se trenutno dešava. Nadam se da će ljudi u Indiji shvatiti o Parimatch-u i STOP deponovanju.
29 days completed.
They won't reply. There are 100s of people online in trustpilot, they have left many reviews similar to mine. This is the biggest scam happening right now. I hope people in India realize about Parimatch and STOP depositing.
Kontaktirao sam predstavnika kazina dok smo razgovarali, predviđajući informacije koje su nam potrebne. Pomenuli su da su vaši podaci o plaćanju možda podeljeni sa trećom stranom, ali nisam dobio zadovoljavajuće objašnjenje o tome kako se to dogodilo. Nažalost, uprkos mojim tekućim ispitivanjima, nisam dobio dovoljno pojašnjenja o ovom pitanju.
Bojim se da se ne može mnogo postići bez saradnje sa njihove strane. Pošto kazino radi bez važeće licence u vašem regionu i ne odnosi se ni na jednu ADR uslugu, nema ovlašćenja za igre na sreću kojoj se možete obratiti.
Označiću žalbu kao „nerešenu" u našem sistemu. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama moglo bi pomoći da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
Mogu samo da vam preporučim da birate kazina prema njihovim recenzijama i ocenama u budućnosti kako biste izbegli ovakve situacije. Žao mi je što ovom prilikom nismo mogli biti od veće pomoći.
Srdačan pozdrav,
Michal
Casino Guru
Dear thanishka111,
I have reached out to the casino representative as we discussed, anticipating the information we need. They mentioned that your payment details may have been shared with a third party, but I did not receive a satisfactory explanation regarding how this occurred. Unfortunately, despite my ongoing inquiries, I have not received any sufficient clarification on the matter.
I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license in your region and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
Best regards,
Michal
Casino Guru
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