Poštovani ZENILDO,
Drago mi je da je situacija dovoljno razjašnjena. Pošto su vaši dobici akumulirani uz pomoć bonusa, ograničenja maksimalnog dobitka u ovim slučajevima su prilično uobičajena. Iako je kazino tim spomenuo ograničenje dobitaka do 30 puta uklonjenog početnog depozita, još uvek mogu da vidim određena ograničenja za svaki bonus.
Na primer:
Obavezno proverite uslove i odredbe pre nego što zatražite bilo kakav bonus da biste izbegli buduće nesporazume ili proverili sva potencijalna ograničenja u kazino ćaskanju uživo.
Kako je podnosilac žalbe potvrdio da je situacija rešena, smatramo da je ova žalba uspešno rešena. Sada ćemo ga zatvoriti kao „rešeno" u našem sistemu. Želeo bih da se zahvalim obema stranama na saradnji. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da vam pomognemo.
Kao što znate, mi ne naplaćujemo naše usluge, niti primamo napojnice. Međutim, bili bismo vam zahvalni ako biste odvojili trenutak i podelili svoje iskustvo sa našim uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/casino.guru . Iskreno razmatranje i sve sugestije koje ćete možda imati za poboljšanje našeg procesa rešavanja žalbi i posredovanja bili bi veoma cenjeni. Vaše povratne informacije mogu biti od pomoći drugima koji razmišljaju da nas kontaktiraju u vezi bilo kakvih problema vezanih za onlajn kazino.
Hvala unapred na izdvojenom vremenu.
Srdačan pozdrav,
Michal
Casino Guru
Dear ZENILDO,
I'm glad the situation has been sufficiently clarified. As your winnings were accumulated with the help of a bonus the maximum winning limitations in these instances are quite common. Although the casino team mentioned the limit on winnings to 30 times the initial deposit has been removed, I can still see certain limits for each bonus.
For example:
Please make sure you check the terms and conditions before you claim any bonus to avoid future misunderstandings or check any potential limitations with the casino live chat.
As the complainant confirmed that the situation has been resolved, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation. Please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.
Thank you in advance for your time.
Best regards,
Michal
Casino Guru
Automatski prevedeno: