Poštovani 9bm5ifpiv7,
Hvala vam što ste podelili povratne informacije! Žao nam je što smo razočarani svojim iskustvom u našem kazinu. Uvek se odnosimo prema našim igračima sa velikom pažnjom i pažnjom, pa bismo želeli da detaljno objasnimo situaciju i iskreno se nadamo vašem razumevanju.
Dana 18. marta 2024. dobili ste lični bonus od našeg VIP menadžera, koji ste uspešno odigrali, što je rezultiralo iznosom za povlačenje od 550 AUD. U isto vreme, došlo je do ažuriranja našeg programa lojalnosti na našoj veb stranici i greškom vam je pripisan bonus nivo koji još niste dostigli. Nažalost, niste bili jedini igrač koji je pogođen ovim problemom, jer je nekoliko drugih takođe dobilo pogrešan bonus tokom ovog ažuriranja. Dok je naš tim istraživao situaciju, vi i neki drugi igrači ste već odigrali ovaj bonus. Pošto vam je ovaj bonus pripisan greškom, morali smo da ga odbijemo sa vašeg računa u skladu sa pravilima našeg sajta „ ODDRICANjE OD ODGOVORNOSTI ".
«Prihvatanjem ovih Uslova i odredbi potvrđujete da ste svesni činjenice da kockanje može dovesti do gubitka novca. Kazino nije odgovoran za bilo kakvu moguću finansijsku štetu nastalu vašim korišćenjem veb stranice.
Ako Kazino greškom kreditira vaš račun igrača depozitom, bonusom ili dobicima koji ne pripadaju vama, bilo zbog tehničkog problema, greške u tabeli isplata, ljudske greške ili nečeg drugog, iznos i/ili dobitak od takvog bonusa ili depozit će ostati vlasništvo kazina i biće oduzet sa vašeg naloga igrača. Ako ste povukli sredstva koja vam ne pripadaju pre nego što saznamo za grešku, greškom plaćen iznos će (bez štete po druge pravne lekove i radnje koje mogu biti dostupne po zakonu) predstavljati dug koji dugujete nama. U slučaju pogrešnog kreditiranja, dužni ste da nas odmah obavestite e-poštom.
Potvrđujete da će Kazino biti konačan donosilac odluke o tome da li ste prekršili Uslove i odredbe kazina na način koji rezultira vašom suspenzijom ili trajnom zabranom učešća na veb lokaciji.»
Naravno, počastili smo dobitke koje smo s pravom zaradili od bonusa koji je obezbedio naš VIP menadžer.
Što se tiče privremenog zatvaranja vašeg naloga, imajte na umu da bezbednost i dobrobit svih naših igrača shvatamo veoma ozbiljno. Kao licencirani kazino, u obavezi smo da obezbedimo bezbednost naših igrača, i finansijsku i emocionalnu. Stoga ljubazno tražimo potvrdu vaše bezbednosti i dobrobiti. Iskreno se izvinjavamo ako je kockanje imalo negativan uticaj na vaš život, a kao meru predostrožnosti za vaše blagostanje, privremeno smo zatvorili vaš nalog igrača.
Želeli bismo da ponudimo našu pomoć i podršku tokom ovog vremena. Razmislite o tome da se obratite nezavisnim organizacijama koje su specijalizovane za pružanje podrške i saveta za pitanja vezana za kockanje i emocionalno blagostanje. Budite sigurni da su ove usluge u potpunosti poverljive, a stručnjaci mogu da pruže pomoć prilagođenu vašim individualnim potrebama.
Još jednom se izvinjavamo za sve nastale neprijatnosti i uveravamo vas da smo posvećeni obezbeđivanju bezbednog i prijatnog okruženja za igranje za sve naše igrače.
Srdačan pozdrav,
Plaifina kazino
Dear 9bm5yfpyw7,
Thank you for sharing your feedback! We're sorry to hear that you're disappointed with your experience at our casino. We always treat our players with great care and attention, so we would like to explain the situation in detail and sincerely hope for your understanding.
On March 18, 2024, you were credited with a personal bonus from our VIP manager, which you successfully played through, resulting in a withdrawal amount of 550 AUD. At the same time, there was an update to our loyalty program on our website, and you were mistakenly credited with a bonus level that you had not yet reached. Unfortunately, you were not the only player affected by this issue, as several others also received the erroneous bonus during this update. While our team was investigating the situation, you and some other players had already played through this bonus. Since this bonus was credited to you in error, we had to deduct it from your account in accordance with our site's "DISCLAIMER OF LIABILITIES" rules.
«By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.
If the Casino mistakenly credit your Player Account with a deposit, bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.»
Of course, we honored the winnings rightfully earned from the bonus provided by our VIP manager.
Regarding the temporary closure of your account, please understand that we take the safety and well-being of all our players very seriously. As a licensed casino, we are obligated to ensure the safety of our players, both financially and emotionally. Therefore, we kindly request confirmation of your safety and well-being. We sincerely apologize if gambling has had a negative impact on your life, and as a precautionary measure for your well-being, we have temporarily closed your player account.
We would like to offer our assistance and support during this time. Please consider reaching out to independent organizations that specialize in providing support and advice for gambling-related issues and emotional well-being. Rest assured that these services are entirely confidential, and the specialists can provide tailored assistance to meet your individual needs.
Once again, we apologize for any inconvenience caused and assure you that we are committed to ensuring a safe and enjoyable gaming environment for all our players.
Best regards,
Playfina Casino
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