Igrač iz Indija je čekao na isplatu manje od dve nedelje. Nažalost, isplata još nije pristigla.
Uplaćujem 53$ u plejgram i dobijam 15$ bonusa bez opklade. Kada podignem svoj dobitni iznos od 0,61sol (75usdt), traže od mene ličnu kartu i selfi sa ličnom kartom u rukama. Poslao sam svoju adhar karticu sa selfijem. Nakon 24 sata ponovo su tražili od mene dokaz adrese, a onda sam predao potvrdu o prebivalištu, oni su odbili da to odobre i tražili su moj bankovni izvod. Zatim sam dostavio svoj bankovni izvod nakon 18 sati, oni mi poručuju da se izvod iz banke ne može prihvatiti kao dokaz adrese.
Gospodine, molim vas, pomozite mi da u Indiji uglavnom studenti imaju samo adhar karticu pan karticu bankovni izvod izvoda o prebivalištu ili knjižice.
Sada me traže račun za komunalije kako da im dam račun za komunalije. Od sada se moji svi računi generišu na račun mog oca za gas, račun za struju ili račun za vodu, svi su na ime mog oca. Zato molim vas pomozite im da odobre moje povlačenje, hvala gospodine
I Deposit 53$ in playgram and I receive a 15$ no wager bonus . When I withdraw my winning amount of 0.61sol (75usdt) they asking me for my documents id card and selfie with holding id card . I submitted my adhar card with selfie. After 24 hours they again asking me for proof of address then I submitted my domicile certificate they refused to approve it and asking for my bank statement. Then I submitted my bank statement after 18 hours they message me that bank statement can not be accepted as a proof of address .
Sir please help me that in india mostly an student have only adhar card pan card bank statement domicile certificate or marksheets.
Now They are asking me for utility bill how can I give them my utility bill . As of now my all bill are generated on my father name gas bill, electricity bill or water bill all are on my father name . So please help them to approve my withdrawal thank you sir
Dear Saurab1999,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Gospodine, sada sam podneo svoj račun za Vi-Fi kao račun za komunalne usluge, ali sada su odgovorili na to
Obaveštavamo vas da je naše odeljenje bezbednosti izvršilo istragu i da su primetili sumnjivu aktivnost sa vašeg naloga. Nakon pregleda našeg odgovornog tima, vaš nalog je zatvoren zbog kršenja Uslova i odredbi i sredstva su skinuta sa vašeg naloga.
Deponovao sam prvo sol u vrednosti od 32$, a zatim dobijam 100 besplatnih okretaja na prvom depozitu. Izgubio sam sav novac. Onda ponovo nisam pobedio, video sam ponudu drugog depozita od 50$ i dobio sam 15$. Onda sam ponovo deponovao skoro 52$ i dobio 15$ bonusa, pa ponovo igram i dobijam, a zatim sam se prijavio za povlačenje 75$.
Ali nakon podnošenja svih dokumenata za kic i čistu igru, odbili su moje povlačenje i zatvorili moj nalog.
Igram u ovom kazinu pileći ovaj kazino na vašoj veb stranici. Ali oni rade prevare. Molim vas, uzmite ovo pitanje. I pomozi mi da povratim svojih 75 dolara ..
Tnk
Sir now I have submitted my wifi bill as a utility bill but now they reply that
We would like to inform you that our security department had made an investigation and they noticed suspicious activity from your account. After review of our responsible team, your account was closed due to breach of Terms & Conditions and funds have been deducted from your account.
I deposited first 32$ worth of sol then I receive 100 free spin on 1st deposit I lost my all money. I didn't win then again I saws that 2nd deposit offer of deposit 50$ and get 15$ . Then again I deposited almost 52$ and received 15$ bonus then again I play and I win then I applied for withdrawal of 75$ .
But after submitting all documents for kyc and clear game play they denied my withdrawal and closed my account .
I Play on this casino sawing this casino on your website. But they are doing fraud. Please take this issue. And help me to recover my 75$ ..
Tnx
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.