Dragi Kris997,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za probleme sa kojima ste se susreli sa svojim pokušajima povlačenja. Da bismo bolje razumeli vašu situaciju i da bismo vam efikasno pomogli, možete li nam dati sledeće informacije:
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Koje ste konkretne igre igrali kada ste ispunili uslove za povlačenje?
Da li je kazino pružio bilo kakvo detaljno objašnjenje ili dokumentaciju od provajdera igre koja objašnjava problem sa navodnim nenormalnim klađenjem?
Da li ste uspešno završili proces KIC verifikacije?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Veronika
Dear Kris997,
Thank you very much for submitting your complaint. I’m sorry to hear about the problems you’ve been experiencing with your withdrawal attempts. To better understand your situation and assist you effectively, could you please provide us with the following information:
Have you accumulated your winnings with or without an active bonus?
What specific games were you playing when you met the withdrawal conditions?
Did the casino provide any detailed explanation or documentation from the game provider explaining the issue with the allegedly abnormal betting?
Have you successfully completed the KYC verification process?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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