NaslovnaPritužbePokie Mate Casino - Dobici igrača još nisu isplaćeni.
Pokie Mate Casino - Dobici igrača još nisu isplaćeni.
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Iznos:
A$1.000
Pokie Mate Casino
Index sigurnosti:Nizak
Sigurnosni indeks
Kazina sa niskim indeksom sigurnosti obično imaju mnogo relevantnih pritužbi od igrača ili drugih relevantnih problema. Uopšteno, ne preporučujemo igranje u kazinima sa niskim indeksom sigurnosti.
Poslato:
07/01/2024
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Slučaj je zatvoren : 29/01/2024
Slučaj je zatvoren
Naša presuda
Igrač je prestao odgovarati
ODBIJENO
Rezime slučaja
pre 9 meseci
Prevod
The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. She had expressed frustration with two online casinos, Pokie Mate and Golden Pokies, for delays in processing her withdrawals amounting to $1000 and $600 respectively. Despite our efforts to assist, the player did not respond to our further inquiries. Consequently, we were unable to investigate further and had to reject the complaint.
Igrač iz Australije je na povlačenje čekao manje od dve nedelje. Nažalost, njena isplata još nije primljena. Izrazila je frustraciju zbog dva onlajn kazina, Pokie Mate i Golden Pokies, zbog kašnjenja u obradi njenih isplata u iznosu od 1000 i 600 dolara. Uprkos našim naporima da pomognemo, igrač nije odgovorio na naša dalja pitanja. Shodno tome, nismo bili u mogućnosti da dalje istražujemo i morali smo da odbacimo žalbu.
Uložio sam novac i igrao bonus na depozit, kladio sam ga dok sam igrao brojne igre satima
Pobeđivao sam i smanjio na 1000 dolara.
Započeo sam proces povlačenja, koji je izgledao prilično jednostavan. Dostavio sam sve relevantne dokumente potrebne za verifikaciju i povlačenje
Bio sam šokiran kada sam 02/01/2023 video da je $1000 poništeno i vraćeno u moj džep
Poslao sam im e-poštu o tome zašto, njihov odgovor je bio da nisam pravilno verifikovan za povlačenje
Mislio sam da je to čudno jer sam video da su moji dokumenti odobreni
Hteo sam da budem gadan sa njima, ali sam se plašio da neće platiti sve meso.
I dalje se dešava
Njihov izgovor je sada zbog nadogradnje kazina koja se desila i otkazala i vratila dobitke na račune igrača
Nisam siguran da ću prihvatiti taj izgovor
Takođe sam dobro svestan božićnih i novogodišnjih državnih praznika koji bi mogli da odlože vreme plaćanja
Nakon što sam pročitao sjajne kritike o vašoj sposobnosti da pomognete igračima koji imaju problema sa kazinom koji ne plaćaju, zaista se nadam da možete da mi pomognete sa mojim povlačenjem, molim vas
Srdačan pozdrav
I put money in and played a deposit bonus, wagered it while playing numerous games for hours
I was winning and played it down to $1000.
I started the withdrawal process, which seemed fairly straightforward. I supplied all relevant documents required for verification and withdrawal
I was shocked to see on 02/01/2023, the $1000 was cancelled and returned to my pokie
I sent them an email as to why, theirs response was I wasn't properly verified for withdrawals
I thought that was weird as I could see my documents were approved
I wanted to get nasty with them but was in fear of them not paying meat all.
It is still happening
Their excuse is now due to a Casino upgrade that took place and cancelled and returned winnings to players accounts
Not sure I will cop that excuse
I am also well aware of the Xmas and New Year Public Holidays which could set back payment times
After reading great reviews of your ability to assist players who have problems with casinos not paying I really hope you can assist me with my withdrawal please
Hvala vam što se poslali svoj prigovor. Žao nam je što čujemo da imate problema sa isplatom i razumemo vašu brigu. Ipak, imajte na umu da je prilično normalno da se na isplate čeka nekoliko dana, pa čak i nedelja. Ovo znači da treba da prođe nekoliko dana da se novac pojavi na vašem računu. Ovo se može desiti zbog nezavršene KYC procedure ili zbog velikog broj zatraženih isplata. Zato mi savetujemo igračima da budu strpljivi, sarađuju sa kazinom i čekaju bar 14 dana pre nego što podnesu prigovor.
Ako vam je nalog kompletno verifikovan, istorija igara ispravna, vaša isplata odobrena od strane kazina, i još niste dobili svoje dobitke nakon 14 dana, mi možemo da intervenišemo i da probamo da vam pomognemo. Hvala unapred za vaše strpljenje i razumevanje.
Pozdrav, Centar za rešavanje prigovora
Dear letitiasimmons309,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you. Thank you in advance for your patience and understanding.
Hvala na odgovoru. Nakon što sam pogledao dalje u svoj nalog, predao sam svoj prvi pokušaj povlačenja sa pokie mate-om 28.12.23. skoro na kraju dve nedelje.
Veoma sam frustriran i verovatno neću ponovo igrati tamo
Hvala još jednom na brzoj usluzi
Thank you for your response. Apon looking further into my account I submitted my first attempt of withdrawal with pokie mate on 28/12/23 almost at the 2 week mark.
Very frustrated and most probably won't play there again
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear letitiasimmons309,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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