The player from Australia had partaken in two welcome bonuses, paying $25 each time. After successfully withdrawing winnings from the first bonus, they noticed that the casino had deducted $207.46 from their bank account instead of the expected $25 charge for the second bonus. The response time from the casino was also slow. Upon the player's complaint, we had asked for more details and evidence regarding the discrepancy in their deposit. Despite extending the response deadline, the player failed to provide the requested information. Consequently, we couldn't investigate further and had to reject the complaint.
Igrač iz Australije je učestvovao u dva bonusa dobrodošlice, svaki put plativši 25 dolara. Nakon uspešnog povlačenja dobitaka iz prvog bonusa, primetili su da je kazino oduzeo 207,46 dolara sa njihovog bankovnog računa umesto očekivanih 25 dolara za drugi bonus. Vreme odgovora iz kazina je takođe bilo sporo. Na žalbu igrača, tražili smo više detalja i dokaza u vezi sa neslaganjem u njihovom depozitu. Uprkos produženju roka za odgovor, igrač nije pružio tražene informacije. Shodno tome, nismo mogli dalje da istražujemo i morali smo da odbijemo žalbu.
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