Rezime problema:
Pokiesville kazino je nepravedno blokirao moj nalog i konfiskovao moj bilans od 2,267 dolara bez davanja bilo kakvog jasnog dokaza ili objašnjenja o kršenju Uslova i odredbi.
Pratio sam sva pravila kazina, završio KIC verifikaciju i igrao pošteno. Uprkos tome, moj račun je iznenada bio ograničen, a moja sredstva su zaplenjena bez upozorenja. Pokušao sam više puta da kontaktiram podršku, ali njihovi odgovori su bili nejasni, kontradiktorni i ne odnose se ni na jedno konkretno pravilo koje sam navodno prekršio.
Ključne činjenice mog slučaja:
Legalno sam koristio njihov referalni program i tražio više bonusa, što nije bilo zabranjeno.
Pokiesville je ponudio bonus za preporuku od 20 dolara po pozvanom igraču bez ikakvih jasnih ograničenja u pogledu broja ljudi koji se mogu pozvati.
Uspešno sam uputio mnoge ljude i ispunio uslove za klađenje za sve bonuse.
Sada me lažno optužuju za „zloupotrebu sistema" iako sam igrao pošteno po njihovim pravilima.
Uplatio sam depozit i osvojio novac iz sopstvenih sredstava.
Deponovao sam 20 dolara 11. decembra i kasnije osvojio oko 840 dolara 12. decembra u igri Sugar Rush 1000.
Ovi dobici su bili od mog sopstvenog deponovanog novca, a ne od bonusa.
Uprkos tome, kazino mi je i dalje konfiskovao ceo saldo.
Završio sam sve korake KIC verifikacije.
Moj nalog je u potpunosti verifikovan korišćenjem Sumsub KIC sistema.
Kazino je prihvatio moja dokumenta i dozvolio mi da igram i podižem sredstva.
Kazino je u početku dozvoljavao povlačenja pre nego što je iznenada blokirao moj nalog.
Već sam povukao 90 dolara, a kasnije još 120 dolara bez problema.
Nakon moje velike pobede, kazino je promenio svoj stav i iznenada odlučio da konfiskuje moja sredstva.
Podrška je dala nedosledne i nejasne odgovore.
U početku su tvrdili da je moj nalog označen za „prevarne aktivnosti" bez ikakvog dokaza.
Kasnije su promenili razlog, navodeći da sam tražio previše bonusa, iako to nije bilo zabranjeno.
Na kraju su mi rekli da „više ne smem da budem na sajtu", ali su odbili da daju jasno objašnjenje.
Obećan mi je odgovor od nadređenog, ali ga nikada nisam dobio.
U petak, 13. decembra, rečeno mi je da će me menadžer kontaktirati u ponedeljak.
Niko me nikada nije kontaktirao.
Kada sam tražio ažuriranje, podrška je ignorisala moju zabrinutost i jednostavno je rekla da je moj nalog trajno zabranjen.
Moji zahtevi:
Potpuno objašnjenje zašto je moj nalog zatvoren i moja sredstva konfiskovana, uključujući reference na posebne uslove i odredbe.
Odmah vraćam moj legalno zarađeni iznos od 2.267 dolara.
Jasan dokaz da sam prekršio bilo koja pravila, za koje sumnjam da mogu da pruže.
dokaz:
Priložio sam snimke ekrana:
Moji razgovori za ćaskanje sa podrškom.
Moja istorija transakcija i igranja.
Uslovi i odredbe kazina, gde nijedno pravilo ne kaže da je traženje više bonusa ili upućivanje više ljudi protivno pravilima.
Pokiesville-ovi postupci su nepravedni i krše osnovne principe transparentnosti i fer igre. Ljubazno molim CasinoGuru da posreduje i pomogne u rešavanju ovog pitanja.
Summary of the Issue:
Pokiesville Casino has unjustly blocked my account and confiscated my balance of $2,267 without providing any clear evidence or explanation of any Terms & Conditions violation.
I have followed all of the casino’s rules, completed KYC verification, and played fairly. Despite this, my account was suddenly restricted, and my funds were seized without warning. I attempted to contact support multiple times, but their responses have been vague, contradictory, and do not refer to any specific rule I allegedly violated.
Key Facts of My Case:
I legally used their referral program and claimed multiple bonuses, which was not prohibited.
Pokiesville offered a referral bonus of $20 per invited player without any clear restriction on the number of people one could invite.
I successfully referred many people and met the wagering requirements for all bonuses.
Now, they are falsely accusing me of "abusing the system" even though I played fairly according to their own rules.
I made a deposit and won money from my own funds.
I deposited $20 on December 11 and later won around $840 on December 12 in the game Sugar Rush 1000.
These winnings were from my own deposited money, not bonuses.
Despite this, the casino still confiscated my entire balance.
I completed all KYC verification steps.
My account was fully verified using the Sumsub KYC system.
The casino accepted my documents and allowed me to play and withdraw funds.
The casino initially allowed withdrawals before suddenly blocking my account.
I had already withdrawn $90 and later another $120 without issues.
After my big win, the casino reversed its stance and suddenly decided to confiscate my funds.
Support provided inconsistent and vague responses.
Initially, they claimed that my account was flagged for "fraudulent activity" without any proof.
Later, they changed their reason, stating that I had claimed too many bonuses, even though this was not forbidden.
Finally, they told me that I was "no longer allowed on the site" but refused to provide a clear explanation.
I was promised a response from a superior but never received it.
On Friday, December 13, I was told a manager would contact me on Monday.
No one ever contacted me.
When I asked for an update, support ignored my concerns and simply said my account was permanently banned.
My Demands:
A full explanation of why my account was closed and my funds confiscated, including references to specific Terms & Conditions.
Immediate return of my legally earned balance of $2,267.
Clear evidence that I violated any rules, which I highly doubt they can provide.
Evidence:
I have attached screenshots of:
My chat conversations with support.
My transaction and gameplay history.
The casino’s Terms & Conditions, where no rule states that claiming multiple bonuses or referring multiple people is against the rules.
Pokiesville’s actions are unfair and violate basic principles of transparency and fair play. I kindly ask CasinoGuru to mediate and help resolve this matter.
Automatski prevedeno:
