12. oktobra sam deponovao $110 bez bonusa na svoj račun. Onda kada kupujem više okretaja na točku sreće, svaki obrt kupljen sa novčanim sredstvima koja koštaju 5 dolara po okretu koji se mogu kupiti samo sa gotovinskim stanjem ili poenima lojalnosti. Dobio sam besplatne čipove i besplatne okretaje pretvarajući moj gotovinski saldo bez depozita u aktivan saldo sa opkladom od
5. „Besplatni čipovi" su bonus koji dolazi sa uslovom klađenja od 50k.
6. Dobici „besplatnih okretaja" dolaze sa uslovom klađenja od 50k.
Nastavio sam da igram 40 dolara svog aktivnog bilansa koji je oduzet od mog gotovine i kupio sam više okretaja za sreću, smanjio sam svoj gotovinski saldo na 4,30 dolara i onda sam odigrao sve svoje besplatne okrete ukupno dobio sam oko 300 dolara u besplatnim čipovima, a ostatak u dobici besplatnih okretaja.
Igrao sam sve svoje besplatne okrete dok nisam bio u mogućnosti da koristim svoj aktivni balans i da uložim iznose opklade po svom izboru. Sada je ovo mesto gde kazino postaje lažan. Sećam se da sam igrao kašmir najmanje 20 minuta pre nego što sam osvojio veliki džekpot od 7600 dolara koji sam u trenutku snimanja snimio jer sam bio u čudu što sam osvojio veliki džekpot. Sa kašmirom da biste ušli u bonus funkciju igre, obično morate da je igrate neko vreme, a bonusi su mali, manji, veliki i veliki sa iznosima koje treba osvojiti regulišu iznose opklade na koje sam u ovoj situaciji kladio 7,60 dolara stanje od 824,72 dolara.
Zatim sam u narednih nekoliko dana pokušavao da se povučem dok sam još igrao. Moje klađenje je ispunjeno i rečeno mi je da moram da proverim identifikacione detalje što je poništilo moje isplate, ukupno sam osvojio oko 20000 dolara.
Onda sam se jednog jutra probudio i otkrio da mi je stanje na računu nestalo tek tako.
Moja povlačenja su bila otkazana i moj novac je nestao pa sam počeo da istražujem šta se dođavola dešava. 12. oktobra kada podnosim svoj zahtev za povlačenje, pitam jednog od predstavnika korisničke službe koliko dugo traju povlačenja, čemu ću priložiti transkript.
Kontaktirao sam korisničku podršku, a zatim i svog VIP menadžera da saznam zašto je moj novac nestao sa mog računa i uplaćen depozit od 500 bez mog zahteva ili saglasnosti na moj bankovni račun i evo šta su mi odgovorili,
Zdravo Anthoni,
Hvala na e-poruci.
Povlačenje koje ste pokrenuli je otkazano zbog kršenja Uslova i odredbi.
„13. Igračima je dozvoljeno da postavljaju pojedinačne opklade manje od 20% ukupne vrednosti dodeljenog aktivnog bonusa i ne bi trebalo da pređu 8 EUR, 8 USD, 8 AUD, 8 CAD, 80 SEK, 80 NOK (u zavisnosti od toga). , stavljanje opklade od 8 EUR dok je na snazi aktivni bonus od 100 EUR smatra se prihvatljivom praksom. VIP igračima je dozvoljeno da stavljaju pojedinačne opklade niže od 30% ukupne vrednosti pripisanog aktivnog bonusa i ne bi trebalo da pređe 15 EUR. 15 USD, 15 AUD, 15 CAD, 150 SEK, 150 NOK (po potrebi, imajte na umu da je vaš VIP nivo definisan po sopstvenom nahođenju).
Nakon provere, 12. oktobra, dobili ste besplatni bonus od 50 dolara, tako da maksimalna dozvoljena opklada ne bi trebalo da prelazi 15 dolara.
Naš tim za reviziju je pronašao opklade od $15,20, $20, $22,80, $30,40, $38, $45, $45,60, $50, $53,20, $60,80, $68,40, $76, $100, $200, $1500, a naš bonus je bio aktivan dok je Bonus bio aktivan Uslovi i odredbe.
Zadržavamo pravo da poništimo sve dobitke prema našim Uslovima i odredbama. Međutim, napravili smo izuzetak u vašem slučaju i vratili smo 500 USD na vaš bankovni račun.
Kako bismo izbegli bilo kakve probleme u budućnosti, ljubazno vas molimo da pročitate naše Uslove i odredbe.
javite nam ako vam još nešto treba.
Srdačan pozdrav,
Od tada sam tražio objašnjenje ovog zatvarača koji je bio označen sa vremenom
Kako sam dobio 50 besplatnih bonusa?
Zdravo Anthoni,
Kao što je potvrđeno od našeg tima za plaćanja, to je besplatni bonus koji ste dobili u Vheel of Luck i vremenska oznaka je 2024-10-12 07:09:30 (GMT).
Ovo je definisano kao besplatni žetoni na točku koje sam platio gotovinom za okretanje i u ovoj fazi još uvek sam imao gotovinska sredstva dostupna na svom aktivnom saldu. pomenuti prekršaj za opkladu od 15 je napravio kazino, tako da bih prekršio uslove prema kojima oni ne mogu da promene da se kladite na vas i nedavno ne možete da osvojite veliki džekpot od 7600 na kašmir sa opkladom od 15,00 dolara.
Moj VIP menadžer neće odgovoriti ni na jednu moju e-poštu sada kada sam ih otkrio želeći potpuno objašnjenje i kada pokušavaju da razgovaraju sa bilo kim iz korisničke službe, vraćaju me mom VIP menadžeru na šta ona neće odgovoriti. Priložiću svoju aktivnost u igri i snimak ekrana. U izjavi o aktivnostima videćete šta su uradili jer ovo nije softverska greška, već kazino koji ne poštuje dobitke dok brzo pokušava da se izvuče. Zaista se nadam da možete pomoći jer vidim da je ovo korumpirano koliko god može i da nije bilo mene snimanje ekrana ne bi imalo nikakvu odbranu.
ljubazni pozdravi Anthoni Van Der H*****
On the 12 of October i deposited $110 with no bonus into my account. I then when on to purchase multiple spins on the wheel of luck each spin purchased with cash funds costing $5 per spin which can only be purchased with cash balance or loyalty points. I received free chips and free spins turning my no deposit cash balance into a active balance with a wagering of
5. The "Free chips" is a bonus that comes with a wagering requirement of 50x.
6. The "Free spins" winnings come with a wagering requirement of 50x.
I went on to play $40 of my active balance which was subtracted from my cash and purchase more wheel of luck spins bring my cash balance down to $4.30 i then played all my free spins in total I received around $300 in free chips and the rest in free spin winnings.
I played all my free spins untill I was able to use my active balance and make bet amounts of my choice. Now this is where the casino becomes fraudulent. I remember playing cashmere for at lease 20minute before I won a grand jackpot of $7600 which at the time I took screen shot cause I was in awe that I had won a grand jackpot. With cashmere to get into the bonus feature of the game you normally have to play it a little while and the bonus are mini, minor, major and grand with amounts to be won governed by you bet amounts which in this situation I was betting $7.60 with a balance of $824.72.
I then went on over the next few days trying to withdraw while still playing. My wagering had been met and i was told that I needed to verify identification details which cancelled my withdrawals in total I had won around $20000.
Then one morning I woke up to find my account balance was gone just like that.
My withdrawals had been cancelled and my money was gone so I started investigating what the hell was going on. On the 12 of October when making my withdrawal request I ask one of the customer service rep how long do withdrawals take which I will attach the transcript.
I contacted customer service and then my VIP manager to find out why my money was gone from my account and a 500 deposit made without my request or concent to my bank account and this is what they replied,
Hi Anthony,
Thanks for your email.
The withdrawal you have initiated has been cancelled due to the breach of the Terms & Conditions.
"13. Players are allowed to place single bets lower than 20% of the total value of the Active Bonus credited and should not exceed 8 EUR, 8 USD, 8 AUD, 8 CAD, 80 SEK, 80 NOK (as applicable). Therefore, placing a bet of 8 EUR while there's an Active Bonus of 100 EUR in effect is considered acceptable practice. VIP players are allowed to place single bets lower than 30% of the total value of the Active Bonus credited and should not exceed 15 EUR, 15 USD, 15 AUD, 15 CAD, 150 SEK, 150 NOK (as applicable). Please note that your VIP level is defined by the casino's own discretion."
Upon checking, on the 12th of October, you have received a free bonus of $50, therefore the maximum bet allowed should not exceed $15.
Our Audit team found bet/s of $15.20, $20, $22.80, $30.40, $38, $45, $45.60, $50, $53.20, $60.80, $68.40, $76, $100, $200, $1500 and $5000 while the bonus was active, which clearly breach our Bonus Terms & Conditions.
We reserve the right to void all the winnings per our T&Cs. However, we have made an exception in your case and we processed $500 back to your bank account.
In order to avoid any issue in the future, we kindly ask you to read our Terms and Conditions.
let us know if you still need anything else.
Best regards,
I have since requested explanation of this breech which was time stamped at
How did I receive a 50 free bonus?
Hi Anthony,
As confirmed with our Payments Team, it is the Free bonus you received in Wheel of Luck and the time stamp is 2024-10-12 07:09:30 (GMT).
This is define as free chips on the wheel which I payed cash balance for the spin and at this stage still had cash funds available on my active balance. the said breach for the 15 bet has been created by the casino so I would breech there terms which they can't change you bet on you and you recently can't win a grand jackpot of 7600 on cashmere with a bet of $15.00.
My VIP manager won't reply to any of my email now that I have unearthed them wanting full explanation and when trying to see speak to anyone from customer service they revert me back to my VIP manager which she won't reply. I will attach my game activity and screen shot. In the activity statement you will see what they have done as this isn't a software glitch, it a casino not honouring winnings while quickly trying to get out. I really do hope you can help as I see this is as corrupt as it gets and if it wasn't for me taking screen shots would not have any defence.
kind reguards Anthony Van Der H*****
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