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Good evening I would like to know if this casino is reliable since I won 1000 euros I tried to withdraw by bank transfer and they tell me that I can only withdraw 500 € is it possible? Waiting for your response. Thank you

Buonasera vorrei sapere se questo casinò è attendibile poiché ho vinto 1000 euro ho provato a prelevare tramite bonifico e mi dicono che posso prelevare solo 500€ è possibile? Attendo una vostra risposta grazie

Dear salvatorecigna851,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Have you received any message from the casino explaining why you can only withdraw €500?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I closed my gaming account as they refused me payments, stay away from powbet and play only on aams sites, those without a regular license do what they want, they only receive deposits, as soon as you win they do not make you withdraw your winnings. Stay away from both powbet and bet2u they are the absolute worst

Ho chiuso il conto gioco in quanto mi hanno rifiutato i pagamenti,state alla larga da powbet e giocate solo su siti aams,quelli senza regolare licenza fanno quello che vogliono, ricevono solo depositi, appena vincete non vi fanno prelevare la vincita. Stateci alla larga sia da powbet che da bet2u sono i peggiori in assoluto

Thank you for your reply, salvatorecigna851. Do I understand correctly that you are no longer interested in receiving your winnings? Should we close this complaint?

Dear salvatorecigna851,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.